Technical Support Engineer- Ellips Job at Ellips USA
Ellips was founded in 1989. In 2019, we celebrated our 30th anniversary, with countless software systems installed all over the world. Today we have a passionate team of highly qualified employees.
We are currently seeking a Technical Support Engineer to join our team based in Kingsburg, CA.
Requirements:
- Primary technical support contact for customers, prospects, and partners.
- Participate in sales efforts, i.e., sales visits, product demonstrations, etc. to provide a detailed overview of our technology and the potential benefits.
- Responsible for ongoing customer support with system design, project management, and installation services.
- Identify system enhancements that will maximize system performance and address evolving customer requirements.
- Improve our support capabilities by documenting best-practices and sharing knowledge and experience with partners and peers.
Qualifications:
- 5+ years of experience providing technical support
- Bachelor’s degree in engineering, or comparable work experience in a related technical field
- Communicate technical concepts to technical and non-technical individuals
- Work between diverse organizations with overlapping business drivers and needs
Compensation:
- Salaried, base pay depending on experience
- 18 days of paid vacation per annum, accrued monthly on a pro-rata basis (1.5 days per month)
- Medical benefits and healthcare insurance are provided by the compan
Job Type: Full-time
Benefits:
- Health insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Kingsburg, CA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
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