Technical Support Engineer Job at SAS
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JMP, a subsidiary of SAS, is committed to empowering scientists and engineers via our world-class family of statistical software products. For over 30 years, JMP has enabled customers to speed new drugs to market, to design better products and processes, and to figure out how to restore ecosystems. Advancements are made when brilliant people use JMP statistical discovery software to see what they’ve not seen before. If you are a problem solver, a connector, and someone who enjoys helping others, then you might just be the next person to join this dynamic, growing, and global team.
What you’ll do:
Additional Information:
Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. JMP employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, JMP may obtain nationality or citizenship information from applicants for employment. JMP collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.
All valid JMP job openings are located on the Careers page at www.jmp.com . JMP only sends emails from verified “jmp.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of JMP, please contact us at Recruitingsupport@sas.com before taking any further action.
**US remote candidates will also be considered**
JMP, a subsidiary of SAS, is committed to empowering scientists and engineers via our world-class family of statistical software products. For over 30 years, JMP has enabled customers to speed new drugs to market, to design better products and processes, and to figure out how to restore ecosystems. Advancements are made when brilliant people use JMP statistical discovery software to see what they’ve not seen before. If you are a problem solver, a connector, and someone who enjoys helping others, then you might just be the next person to join this dynamic, growing, and global team.
What you’ll do:
As a Technical Support Engineer, you will provide in-depth product support for the JMP family of products. These products include, but are not limited to, JMP, JMP Pro, and JMP Live. You will also have responsibilities for supporting the JMP Scripting Language (JSL).
Primary responsibilities will include:
- Providing technical support to internal and external customers via multiple channels as necessary.
- Answering "how to" types of questions on the products and procedures. Providing information on known problems and functionality in usage notes or blogs for all areas.
- Interpreting documentation and explaining error messages.
- Interfacing with development and marketing to keep them abreast of software problems, suggestions and general comments and concerns from the user community.
- Keeping abreast of other vendor products, how they interface and/or compete with SAS products, and contacting vendors to report problems and obtaining information.
- Isolating and documenting software problems and requesting fixes when needed.
- Researching user's questions or problems in support area and contacting customer with resolutions.
- Testing software fixes as necessary.
- Reviewing documentation for technical accuracy, consistency, and user's point of view.
- Monitoring problem areas and taking steps necessary to reduce inquiries.
- Interfacing with other groups and taking an active role in product direction.
- Determining software circumventions when fixes are not feasible.
- Performing other duties as assigned.
What we’re looking for
- Bachelor's degree in computer science, engineering, statistics, biostatistics, or related quantitative field.
- Ability to work with people of varied technical backgrounds.
- Excellent diagnostic skills.
- Excellent written and verbal communication skills.
Other knowledge, skills, and abilities
- Ability to diagnose a broad range of technical problems.
- Ability to handle multiple high-priority projects concurrently and adapt to changing priorities and deadlines.
- Strong decision-making skills.
- Strong interpersonal skills.
Preferred
- Experience with JMP Scripting Language (JSL) or other programming languages.
- Knowledge of Windows and Macintosh operating systems.
- Experience working in a technical support role.
- Familiarity with JMP products.
Additional Information:
JMP is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Equal Employment Opportunity is the Law. Also view the supplement EEO is the Law, and the Pay Transparency notice.
Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. JMP employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, JMP may obtain nationality or citizenship information from applicants for employment. JMP collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.
All valid JMP job openings are located on the Careers page at www.jmp.com . JMP only sends emails from verified “jmp.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of JMP, please contact us at Recruitingsupport@sas.com before taking any further action.
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