Technical Support Engineer Job at Quotient Technology
Quotient is an equal opportunity employer. We celebrate diversity, value inclusion, and foster belonging within our teams. We strongly encourage individuals of all backgrounds, race, national origin, sex, gender, sexual orientation, gender identity, age, religion, marital and parental status, medical conditions, citizenship, and individuals with different and special abilities to apply. If you need reasonable accommodations throughout the recruitment process, please let us know.
What You'll Do:
- Support proactively both external and internal customers on various Quotient built properity platforms.
- Requires the ability to take full ownership and control of an issue, to develop and maintain excellent relationships with all our clients and partners, and to help in continuously improving the support service to maintain a high level of client satisfaction
- Expertise in troubleshooting various platform related issues.
- Expertise in querying DB and analyzing the data returned as part of troubleshooting the issue
- Working with rest API to understand any reported issue and suggest appropriate resolutions.
- Expertise in analyzing logs to isolate problems
- Work with other teams as required to identify and report defects, find incident fixes and validate enhancement requests
- Notify the management team of any potential escalations. Escalate where appropriate
- Mentor and train Tier 1 support members
What You'll Bring:
- Bachelor's degree (or equivalent) with at least 2-4 years hands on experience in code development and/or technical support
- Exceptional written and oral communication skills including documentation
- Ability to trace and debug Web applications
- Understanding of one or more relational databases (MySQL, SQL Server, Oracle) including the ability to run queries and analyze the output
- Comfortable with Windows and Linux Server operating systems
- Experience with JavaScript and HTML
- Experience with any enterprise monitoring systems like Nagios, Splunk, Extra Hop or Systems Center is highly desired.
- Knowledge of at least one scripting language: Python, Perl, Bash, Java, etc to automate tasks and gather data
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LIFE AT QUOTIENT
We look for people with the
skills and
passion to thrive at a company where
innovation is the norm,
collaboration is paramount, and
fun is always part of the mix! Come join our amazing team!
Integrity - We do the right thing, no exceptions.
Customer Service - We are obsessed with our customers, internal and external.
Teamwork - We work with trust and respect, treating our company as it was our own.
Innovation - We look for better ways to do everything, never settling for the status quo.
Sustainable Growth - We constantly look for ways to grow the business more efficiently.
Q-CREW PERKS AND BENEFITS
At Quotient, we want you to have a healthy, rewarding, balanced and meaningful experience – both at work and in life. From traditional medical coverage to flexible time off to helping you save for your future, we’re committed to providing you the best benefits.
ABOUT QUOTIENT
Quotient (NYSE: QUOT) is the leading digital media and promotions technology company that creates cohesive omnichannel brand-building and sales-driving opportunities to deliver valuable outcomes for advertisers, retailers and consumers. The Quotient platform is powered by exclusive consumer spending data, location intelligence and purchase intent data to reach millions of shoppers daily and deliver measurable, incremental sales. Quotient partners with leading advertisers and retailers, including Clorox, Procter & Gamble, General Mills, Unilever, Albertsons Companies, CVS, Dollar General and Peapod Digital Labs, a company of Ahold Delhaize USA. Quotient is headquartered in Salt Lake City, Utah, and has offices across the US as well as in Bangalore, Paris, London and Tel Aviv. For more information visit www.quotient.com
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