Technical Success Consultant - West Job at RELX
Technical Success Consultant - West
Would you like to be part of a collaborative and supportive team?
Do you enjoy resolving customer issues to achieve customer satisfaction?
Join us in shaping a more just world.
About Us
LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.
About the Role
About the Role
This role will be responsible for consulting with customers to enhance the usability and accessibility of LexisNexis flagship products. The Technical Success Consultant will partner with sales teams to present value-added solutions that address unique client needs and increase product adoption while aligning with the goals and initiatives of customer success, as well as various sales segments and the overall business strategy. The role will also coordinate the resolution of complex issues by engaging the appropriate technical support and product team members.
This role should have, or be able to quickly develop, a working knowledge of LexisNexis flagship products and end-to-end department functions from product development, engineering, fulfillment, cost recovery, sales, and segment. Additionally, this role requires strong technical acumen and should be able to understand customer technical requirements.
Responsibilities
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Partner with sales teams to consult with customers around technical solutions that increase product adoption and ease of use such as Single Sign On and API/permalinks.
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Consult with customers and coordinate various support, product, and engineering teams to resolve complex technical issues with LexisNexis products and/or customer systems.
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Conduct gap analysis and provide comprehensive technology solutions that support customer satisfaction and revenue growth. Advise customers and internal business partners around various implications of deployment options.
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Define and clearly communicate to business partners the requirements around customer requests for features and product enhancements. Responsible for project management of proposed customer solutions and resolution of complex issues.
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Demonstrate the flexibility of LexisNexis to integrate with the client’s current information systems and processes, especially where investments are made.
Requirements
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BS in Computer Science or Business (or related degree or equivalent experience).
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5+ years in customer facing role in technical services or applications.
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Strong written and verbal communication skills and presentation skills.
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Strong business and technical acumen.
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Excellent analytical and problem-solving skills, strong attention to detail, and process orientation. Experience using project management methodologies.
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Experience with complex business processes is required. A thorough knowledge of LexisNexis products and back-office systems (including collections and fulfillment) is preferred.
Work in a way that works for you
We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees
Working with Us
LexisNexis Legal & Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace.
Working for you
We believe in a healthy work/life balance. We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Comprehensive, multi-carrier health plan benefits
- Disability insurance
- Dependent care and commuter spending accounts
- Life and accident insurance
- Retirement benefits (salary investment plan/employer stock purchase plan)
- Modern family benefits, including adoption and surrogacy
About our Team
LexisNexis is a data and analytics company with 10,500 colleagues serving customers in more than 150 countries. We’re one of the largest information and analytics companies on the planet. We design solutions that help our customers increase productivity, improve decision-making and outcomes, and be more successful.
The salary range provided in this posting is the base salary range for Washington.
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
https://forms.office.com/r/eVgFxjLmAK
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