Technical Project Manager, Zappos at Work Job at Zappos.com
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At Zappos, we look for people who will show up as their whole self because we value diversity and inclusion, as well as people who enjoy fun and maybe even a little weirdness. So be sure to check on whether you’re aligned with our company values and culture. If you think you can see yourself delivering WOW as a member of the Zappos family, then check out the job description below!
Company Culture is at Our Core
Our
10 Core Values
are more than just words, they're a way of life. We know that companies with a strong culture & a higher purpose perform better in the long run.
Do our values speak to you?
1. Deliver WOW Through Service
2. Embrace and Drive Change
3. Create Fun and A Little Weirdness
4. Be Adventurous, Creative, and Open-Minded
5. Pursue Growth and Learning
6. Build Open and Honest Relationships With Communication
7. Build a Positive Team and Family Spirit
8. Do More With Less
9. Be Passionate and Determined
10. Be Humble
2. Embrace and Drive Change
3. Create Fun and A Little Weirdness
4. Be Adventurous, Creative, and Open-Minded
5. Pursue Growth and Learning
6. Build Open and Honest Relationships With Communication
7. Build a Positive Team and Family Spirit
8. Do More With Less
9. Be Passionate and Determined
10. Be Humble
We Focus on Four C’s
Company Culture
Customer Service
Commerce (the "E" kind in our case)
Community
Zappos continues to transform and grow. Ensuring the
four C’s
remain top of mind in everyone’s day-to-day means delivering happiness and WOW in the long-term to customers, as well as employees, vendors, shareholders and the community, in a sustainable way.
It’s also part of our core culture to offer shoppers more styles and variety, while reimagining ways to exceed expectations, protect and grow our company culture, and serve our communities near and far.
Company Perks: Quick Reference
- A generous Zapponian discount program.
- A multitude of benefits and incentives to stay healthy and fit.
- Zappos pays 100% of every employee’s medical, dental, and vision.
- Plenty of paid time off for life, vacations, staycations, and rest.
- Zappos pays for 100% of any 12 therapy, mental health, or coaching sessions each year.
- Meaningful assistance programs like professional development, mentoring, and 401k.
- Make an impact through volunteer adventures and other community programs
- Mandatory fun? Yes, please. Enjoy team building, family spirit and plenty of room to recharge.
Check out more
company perks
on our website.
Zapponian [noun| employee of Zappos]. You are self-motivated. You think like an entrepreneur, constantly innovating and driving positive change, but more importantly, you consistently deliver mind-boggling results.
Bold [adjective| not afraid of anything]. A role at Zappos is an opportunity to be a part of something different. To go bold. We’re a company that isn’t afraid to take risks and question the status quo. Oh yeah, we like to have fun too.
Perks [noun| the good stuff you get for working hard]. Zappos pays 100% of your medical, dental and vision premiums. Primary care visits, dental exams, eye exams and generic prescriptions are all free. Plus matching 401k, life coaches, orthodontic benefits, and more. And don’t forget, an unlimited 40% Zappos.com discount.
1990s [noun| a decade we love, but no longer live in]. Old school cover letters are so 1990. Want to show us who you really are? Create a video cover letter. A flash mob, a comedic monologue… whatever showcases your passion for Zappos and the work you’d be doing! Videos are not required, but if you create it, we’ll watch it.
Scout [noun| you're a recruiter, too]. As a Zapponian, we’ll ask that you always keep your eye out for great talent to join our family. Consider yourself an extension of the recruiting team, scouting for the best people to grow our company.
Zappos at Work (ZAW) is growing, and we are looking for a Technical Project Manager to help us take our business to the next level. ZAW is an innovative B2B and B2B2C program that provides safety footwear, uniform and apparel solutions to top Fortune 100 companies across the United States. As we grow, we are looking to hire a dynamic and experienced Technical Project Manager.
This role will focus on collaborating with business and technology teams to plan, execute, and finalize all aspects of several projects. The ideal candidate will be able to manage multiple projects and priorities in an ever-changing environment. Considering the nature of what we do, our TPMs are heavy on the T (technical). We are looking for individuals who are passionate about the technical components that comprise a solution and how they interact with one another. We strive to bring as much to our project teams as possible and that includes a working understanding of the technologies that we use to service our customers. In other words, let us know about your technical chops.
WHAT YOU WILL BE DOING
- Plan and facilitate meetings with relevant teams.
- Present documentation and ideas to project teams.
- Self-manage the following: Scope and change requests, schedule and deliverables, communication, risk and issue management, contingency planning, resource appropriation, prioritizing tasks with the team & conflicts for multiple projects.
- Develop deep business understanding and process knowledge in conjunction with projects managed.
- Develop a deep understanding of ZAW goals and strategies
- Natural ability to seek, form, and drive process improvements across technical and business teams.
- Adapt project methodology based on project conditions and circumstances.
- Tailor documentation and communication to tech and business management.
- Effective communication of project and roadmap status, outstanding risks and issues, and key changes in scope or schedule.
- Identify risks and recommend mitigation approaches and identify issues while managing effective outcomes.
- Create and maintain project information (risks, issues, resources, schedules, tasks, budgets).
- Identify business and technical impacts of customer requirements.
- Be ready to roll up your sleeves and get into the details.
WHAT YOU BRING TO THE TABLE
- Bachelor’s Degree in a related field of study.
- At least four (4) years of experience as a Project Manager, Quality Engineer, or other position closely aligned with technology.
- Comfortable reading source code and participating in design reviews alongside engineers.
- Ability to manage concurrent projects in a fast-paced, dynamic work environment.
- Excellent organizational, presentation, analytical, written and verbal communication skills.
- Strong project estimation and resource management skills.
- Proficient in tools of the trade (Excel, Word, PowerPoint, Outlook, JIRA).
- A passion for operational efficiency and customer service.
- A history of developing SOPs, workflow designs, and process improvements.
WHAT REALLY EXCITES US
- Prior experience in the eCommerce industry preferred.
Zappos is committed to help foster an environment where we can celebrate and embrace our diversity and each person's individuality so that people can bring their whole selves to work. In order to ensure that we are considering the needs of all of our employees and building a more inclusive Zappos, we ask that you take a few minutes to update your details, even if you select “Prefer not to say” on some questions.
The Fine Print
Please limit to 2 applications.
The Zappos Family of Companies is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at recruiting@zappos.com or call us at 1.702.943.7777.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
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