Technical Delivery Manager Job at FanDuel
ABOUT FANDUEL GROUP
FanDuel Group is a world-class team of brands and products all built with one goal in mind — to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. That's no easy task, which is why we're so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we'll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we're committed to making sure our employees get as much out of FanDuel as we ask them to give.
Our brands include:
- FanDuel — A game-changing real-money fantasy sports app
- FanDuel Sportsbook — America's #1 sports betting app
- FanDuel TV — "The Bettor Sports Network" bringing live sports and interactive content to the games fans care about most
- FanDuel Racing — A horse racing app built for the average sports fan
- FanDuel Casino & Betfair Casino — Fan-favorite online casino apps
- FOXBet — A world-class betting platform and affiliate of FanDuel Group
- PokerStars — The premier online poker product and affiliate of FanDuel Group
THE POSITION:
Our roster has an opening with your name on it
This role provides technical delivery across FanDuel infrastructure projects, programs and environments, in partnership with our multidiscipline team. Maintain a strategic relationship with stakeholders and help lead communications with technical and business program managers, and third parties. Monitor, measure and improve delivery performance and develop services to meet agreed business needs.
You, as a successful and talented candidate, will join the highly skilled teams working across the FanDuel technology organization. You will provide direction, coordination, communication and documentation supporting delivery and success completion. Provide improvement and innovation with delivery management. In this role you will help support operational and project planning. Assist the improvement of delivery with second- and third-party service providers.
THE GAME PLAN:
Everyone on our team has a part to play
As a Technical Delivery Manager, you will:
- Review, plan, document and coordinate delivery activities (services and infrastructure).
- Lead multiple deliveries, tracking, issue resolution, time gathering, reporting and communication.
- Ensure on time delivery and completion.
- Build positive and productive working relationships with partners for business growth.
- Analyze and troubleshoot delivery issues in a timely fashion.
- Manage 3rd party delivery teams to ensure timely and accurate customer deliveries.
- Oversee daily activities of 3rd party delivery teams and provide direction and guidance as needed.
- Perform resource allocations and workload assignments according to delivery requirements.
- Ensure that team maintains high level of competence and operational excellence.
- Partner with Sr. Managers to evaluate the performance of team members and identify training opportunities.
- Serve as primary contact for inquiries and concerns related to delivery.
- Provide continuous improvement by re-engineering of processes to ensure quality and efficiency.
- Participate in customer negotiations for delivery rates.
- Develop process improvements to achieve cost effectiveness and time saving.
- Make critical business decisions to meet customer expectations.
- Develop scope and budget for delivery projects
- Report delivery status to customers and develop required delivery documentations.
THE STATS:
What we're looking for in our next teammate
- Dedicated commitment to technical excellence and quality partner care.
- You work autonomously actively driving solutions, projects, and identifying areas for improvement in the platform.
- A high degree of focus on quality to build resilient, scalable, and maintainable systems.
- You make decisions based on data and exercise judgment to balance risks and rewards.
- Lead partnerships with internal teams and external business partners.
- A clear focus on staying up to date with emerging technologies through continued learning, active engagement and professional development.
- Demonstrate thought leadership and customer engagement skills.
- Collects and researches data; Use logical intuition and experience to complement data; Design and improve workflows, processes and procedures.
- Identifies and resolves problems in an efficient manner; Collect and analyzes information skillfully; Develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
VALUED QUALIFICATIONS:
- Experience or education suited to this role, including but not limited to 10 + years of experience or Degree
- Strong third-party management skills, working closely with sourcing and vendor managers.
- Experience administering enterprise environments in mission-critical, 24x7 production environments
- Advanced cloud experience with knowledge in Amazon and Google.
- Experience leading complex global projects from development through implementation
- Ability to understand systems from all levels, from the "big picture" enterprise-level view to the low-level technical view.
- Experience working on medium to large projects and delivering against timelines.
- Experience of developing governance practices to track and measure the quality of services and maintain service improvement plans.
THE CONTRACT:
We treat our team right
Competitive compensation is just the beginning. As part of our team, you can expect:
- An exciting and fun environment committed to driving real growth
- Opportunities to build really cool products that fans love
- Mentorship and professional development resources to help you refine your game
- Flexible vacation allowance to let you refuel
- Hall of Fame benefit programs and platforms
The applicable salary/hourly range for this position is $126,000 to $166,000, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation.
This role includes flexible time off (including unlimited paid time off for full-time employees) and 13 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.
FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.
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