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Team Member Job at Cinnabon / Jamba

Cinnabon / Jamba San Diego, CA 92173

Job Information

  • Date Posted
    2025-10-28
  • Location
    San Diego, CA 92173
  • Job Title
    Team Member
  • Gender
    Both
Mission:
The Crewmember is responsible for meeting guest's need through Cinnabons Values:
  • We A.C.T. Guest First - develop behaviors to effectively model "We A.C.T. Guest First" with internal customers and guests.
  • We are Clean and Attractive - learn the importance of maintaining a
  • clean and attractive work environment and appearance.
  • We are Fast - identify what is needed to create an environment where all employees share in the responsibility of exceeding guest satisfaction.
  • We Always Deliver High Quality - learn what is meant by quality and
how to demonstrate behaviors that support the consistent delivery of quality products.
  • We Enjoy Working Here - explore the conditions that allow employees to gain personal, guest, and organizational satisfaction. Able to recite the values and value proposition
Duties & Responsibilities:
Sales and Profits

  • Greets and engages each Guest, ability to suggestive sell to Guests and potential Guests.
  • Demonstrates Attentive, Cheerful and Timely (A.C.T.) standards for service.
  • Provides product samples to all potential Guests.
Product Quality
  • Delivers High Quality Cinnabon product every time.
  • Maintains and delivers high quality products using the PACE system.
  • Demonstrates knowledge of products and service.
Service
  • Uses Wow! Service to enhance the Guest's experience.
  • Works with other team members to pro-actively react to the Guest's needs.
  • Models and promotes the Cinnabon culture.
Housekeeping
  • Maintains bakery cleanliness during shift.
  • Follows the bakery-cleaning schedule.
  • Demonstrates a "clean-as-you-go" philosophy.
Training
  • Able to certify on all crewmember positions.
  • Creates all products to standard.
Policies and Procedures
  • Follows procedures outlined in the Operations Manual.
  • Follows cash control and security policies.
  • Knowledgeable in register discounts and promotions.
  • Maintains safe and healthy workplace conditions for Guests and other Crewmembers.
  • Reports accidents and incidents to Bakery Management immediately.
Critical Skills:
  • Delivers WOW! Service and A.C.T. Guest First
  • Teamwork & Interpersonal Communication Skills
  • Honesty and Integrity
Essential Physical Requirements:
  • Ability to communicate with Guests and co-workers.
  • Ability to perform functions of addition and subtraction and make correct change.
  • Ability to process information through the POS register system.
  • Ability to lift up to 50lb bags or pull 35lb batches of dough from the mixer (if working in a scratch bakery)
  • Ability to lift up to 35-pound boxes of frozen products.
  • Ability to work in a warm environment (ovens) and react to buzzers and timers.
  • Ability to climb ladders and bend at the waist to clean equipment.
  • Ability to use hands, arms, shoulders and back to produce rolls for up to 4-hour periods (if working in a scratch bakery).
  • Ability to work around industrial strength cleaners.
  • Ability to weigh and measure baking products.
  • Ability to stand for up to 4 hours without a break.
  • Ability to operate the mixer, if over 18 years of age (if working in a scratch bakery)
Professional Background:
  • Must be at least 16 years of age and have valid work permit if required by law.
  • Retail or food experience preferred, but not required.
  • Excellent interpersonal communication skills and a strong interest in Guest service.
Bi lingual, English Spanish


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