First Step Therapy is seeking a Case Management Supervisor for our Kissimmee location.

Essential Functions:

• Develops Performance standards and job duty expectations with workers, reviews standards and plans for continuous improvement.
• Communicates worker’s compliance with these expectations on a regular basis.
• Creates, identifies, and coordinates the activities of newly hired case managers including shadowing experiences, compliance with training requirements, and opportunities for field/classroom training.
• Reviews each case in unit caseload at a minimum, on a quarterly basis. This review must include a one-on-one discussion with the assigned case manager, recommendations for case progress, documentation of the review and recommendations in the Florida Safe Families Network (FSFN) online database. Cases identified as high risk will need a more frequent level of oversight.
• Monitors and directs the day-to-day work of target case managers. This monitoring must include the completion of home visits within required time frames, the completion of required tracking tools, court documentation, staffing packets, family assessments, safety plans, case documentation within 48 hours, file maintenance and other required case work in timely manner.
• Attends/ensures preparation for alI unit case staffings, reviews incoming cases, and determines how best to assign new cases within the unit.
• Reviews and assists with complex cases, provides guidance and support.
• Reviews work products such as family assessments, home studies, court reports, case plans and case documentation with case managers, and provides consultation and direction to them to ensure appropriateness, clarity, quality, and thoroughness.
• Identifies performance needs of case managers and other assigned staff, and develops and implements training plans and/or other opportunities for performance improvement.
• Provides guidance to case managers and other staff by coaching, motivating, training, and providing staff development activities.
• Identifies and promotes outstanding performance.
• Coordinates with families amd case manager on family needs.
• Mentors all new case managers in the field each month by participating in a home visit with the case manager and providing the case manager with appropriate feedback after that home visit. These mentoring visits are to be documented by the Supervisor in EMR system within required time frames.
• Keeps Assistant Program Director and Program Director advised of high risk or problematic cases and arranges for multi-Disciplinary staffings for cases as necessary.
• Attends program Supervisor meetings as scheduled and shares information gathered with unit workers and other team members.
• Conducts regular unit meetings with staff to share information, provide training, discuss cases and participate in team building activities.
• Develops training and staff development plans with each staff person under his/her supervision.
• Conducts all required performance evaluations with assigned workers in a timely manner. Submits evaluations to Program Director for discussion and review.
• Provides community education through public presentations.
• Participates in agency CQI (Continuous Quality Improvement) activities as required.

Other Functions:

All duties are performed in accordance with the following standards:

• Courtesy: Treats customers, the public and staff with courtesy, respect and dignity and presents a positive public image.
• Communication Skills: Keeps APD and Program Director fully informed of activities, pertinent issues, upcoming events, and potential problems. Demonstrates effective oral and written communication skills in daily work.
• Teamwork: Supports the unit, department and/or organization and works with others to accomplish the goals of the unit, department and/or organization.
• Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area and ensures that unit workers do the same.
• Training: Attends and successfully completes all mandated training courses, must attend and successfully complete “Supervising for Excellence” training curriculum. Must complete all agency requirements to become certified as a Child Welfare Supervisor within required timeframes.
• Confidentiality: Adheres to all confidentiality rules.
• On-Call: Supervisors are expected to be available and on call at all times. Supervisor carries an active cellphone during regularly scheduled work hours, as well as after hours and on weekends, in order to immediately respond to all calls.
• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Job Types: Full-time, Part-time, Contract

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Kissimmee, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Target case manager: 1 year (Preferred)
• Case management supervisor: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)
• Medicaid Number (Preferred)

Work Location: One location

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