Tacoma Public Library Computer Technician Senior Job at City of Tacoma

City of Tacoma Tacoma, WA 98402

As the Computer Technician Senior, you will play a vital role in providing digital access to Tacoma's diverse communities, and support IT for all Library staff and patrons.

We empower our community by bringing people together to discover, connect, create, learn and thrive. We are radically welcoming and a trusted community hub where all people can find joy, compassion and inspiration.

You will support Library operations through the maintenance of computers, software, local area networks, and data communications service/technology.

Responsibilities include:
  • Take service requests by ticketing system, email, phone, or verbally (in person)
  • Research problem/solutions (may include interacting verbally or by email with vendor tech support or discussing problem with users/colleagues). Final resolutions may include user instruction, software or hardware adjustment or repair
  • Plan organize and schedule IT activities to meet deadlines
  • Documentation of IT support activities and workflows as necessary, as well as creating training materials and videos
  • Creating user guides, documentation, and knowledge bases for supported software and systems for IT staff and end users
  • Installing, troubleshooting, repairing, cleaning, refurbishing, upgrading or uninstalling computer equipment (such as PCs, printers, network gear and other peripheral devices)
  • Troubleshooting and repairing PCs using new, refurbished or used parts as needed or available
  • Maintaining hardware and software of staff devices
  • Removal and/or replacement of unusable or obsolete computer equipment to be recycled or decommissioned
  • Facilitate vendor service of equipment as needed
  • Hardware software installation, configuration, adjustment, and updates
  • Network infrastructure (pulling cable, reconfigure wiring and connectors, finish cabling)
  • Installing cabling in/to support networked computer equipment, AV, and phones
  • Moving, removing, or reconfiguring existing wiring to meet new or future needs



QUALIFICATIONS:


  • High school or equivalent
  • 2 years' experience in IT support, preferably in an agency with multiple locations and functions
  • Education in IT related field preferred



KNOWLEDGE & SKILLS:



SELECTION PROCESS & SUPPLEMENTAL INFORMATION:

Interested individuals should apply online and attach resume and cover letter. Be sure to answer the supplemental questions.

Applicants who meet the minimum qualifications will have their supplementals questions scored. Candidates who pass the exam will be ranked on the eligible list for interview consideration. This position is covered by a Labor Agreement between the Tacoma Public Library and Local 120.

Individuals given a conditional offer of employment must also pass a background check. New employees must successfully complete a six-month probationary period prior to obtaining permanent status in this classification.

Tacoma Public Library's Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate barriers and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

Tacoma Public Library
Tacoma Public Library (TPL) has been an essential provider of free books, information, ideas, and education for more than 125 years. TPL's neighborhood libraries originated with Andrew Carnegie's visionary philanthropy at the turn of the 20th century and are being transformed into true centers of educational innovation and service-and vital community hubs-that continue to provide far more than free books and materials.

Learn more about the Tacoma Public Library and the services we provide at www.tacomalibrary.organd connect with us on facebook, instagram, twitter, and LinkedIn to stay up to date on exciting things happening at the library, and to be notified of other career opportunities with us.


The City of Tacoma
Tacoma is one of the nation's healthiest, safest, and most playful cities. We have daily access to stunning natural surroundings and a great quality of life. We are Washington's most diverse big city, with arts, culture, libraries, parks, and recreational opportunities that are envied by much larger cities. We recognize how lucky we are, but we know we can make it even better –together.

Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim.

Propelled by significant developments such as the University of Washington Tacoma, the impressive and distinct Museum District, the bustling historic Theater District, Tacoma Link light rail system, the restored urban waterfront of the Thea Foss Waterway, the expansions of both the MultiCare and Franciscan health systems, and a significant influx of foreign direct investment in its downtown core, Tacoma has evolved considerably since the?1990s.

Tacoma boasts the state's highest density of art and history museums, and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome and magnificently restored Pantages Theater have endured as a high-demand venue for some of the largest names in the entertainment industry.

A magnet for families looking for affordable housing options in the Puget Sound area, Tacoma also draws those who prefer to live in a more urban downtown setting with competitively priced condos and apartments that feature panoramic mountain and water views.

Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, Pacific Lutheran University, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location – just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast – only adds to Tacoma's desirability. To see a few of the great things Tacoma has to offer, view this YouTube Video!

Tacoma Public Library Stands Against Racism and White Supremacy Tacoma Public Library is opposed to white supremacy in all of its forms and is committed to fostering an organization that is actively anti-racist. We believe that Black Lives Matter. We are grieving with our black community and all communities of color who continue to be harmed by institutionalized racism. We are committed to being a trusted community resource available to all and will provide resources and public programs that seek to reflect the values of anti-racism and elevate the voices of Black, Indigenous, and People of Color (BIPOC).

Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from Cityoftacoma.org and/or neogov.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

The online application system requires you to enter a substantial amount of information. Be prepared to spend an hour or more entering the required information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.

For assistance with the application process or questions regarding this job announcement please contact Human Resources at (253) 591-5400 by 4:00 pm on the closing date. This will allow us to assist you before the job announcement closes.




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