IT Systems Administrator (Microsoft)

We are looking for hands-on, tech savvy systems administrator who is self-motivated and is an exceptional problem solver. He/she will be part of a small, fun team of highly capable individuals spread out across the country; will be involved with developing and maintaining the company’s Information Technology (IT) infrastructure. He/she will provide high level end user support and implement processes to improve system uptime. He/she will guide and develop Help Desk Analysts while providing support to Level 3 Engineers with projects.

Daily Responsibilities

• Monitoring and maintaining servers, resolving technical problems, and ensuring network systems are operating efficiently.
• Administering and maintaining all aspects of Active Directory.
• Coordinating, administering, and maintaining responsibility for assigned systems including network security, e-mail servers, FTP and web servers, and administrative/monitoring tools.
• Performing server system administration and performance functions.
• Assisting Level 1 staff in resolving the more complex network, workstation, and system problems; and assisting other departments with tasks that require a server and/or server-side configurations.
• Participating in the inventory management of software licenses, software, hardware and other IT supplies.
• Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority.
• Onboarding and offboarding users.
• Imaging laptops and desktops with SCCM and Intune AutoPilot
• Identify problems that need escalation, gather facts, and escalate to Level 3 team appropriately.
• Support the roll-out of end-user software and systems management tools.

Essential Technologies

• Windows desktop support including in-depth Windows 11 and Office 365 knowledge
• Solid knowledge of TCP/IP, DHCP, DNS, Active Directory, Group Policies, cloud computing (Microsoft Azure), Microsoft Intune (Endpoint Manager) and networking
• Must have the ability to document trouble tickets, processes, and procedures
• Configuring a variety of devices including desktops, laptops, iPhone/Android and printers
• Ability to manage and prioritize multiple assignments
• Must be a self-starter, quick learner, flexible, and detail-oriented
• Knowledge of Microsoft Teams and VoIP Services including voice policy management and administration preferred
• Powershell and Scripting knowledge preferred
• Linux knowledge preferred
• Azure IaaS related experience is preferred
• Experience supporting Linux is preferred
• Experience with ticketing systems
• Experience with Microsoft Teams and Teams VoIP
• Experience with Automate, Job Router preferred
• Experience with Core Azure Infrastructure technologies including any of the following:
  • Azure Virtual Desktop
  • Azure Virtual Machines
  • Microsoft EndPoint Protection
  • Microsoft Endpoint Manager (Intune)
    • Device & Policy Management
    • AutoPilot Deployment
    • Apps Management
  • Azure Identity experience preferred, including any of the following: Azure AD, PIM, Conditional Access, MFA, Azure AD Connect, Password less sign-ins
• Windows networking technologies and use of diagnostic tools such as Wire Shark or Network Monitor to identify and troubleshoot communication issues
• Knowledge of Microsoft Teams and VoIP Services including voice policy management and administration
• Powershell and Scripting knowledge preferred

Travel

Occasional travel to locations in Hudson, NH and Lindenhurst, NY.

Certifications

• Microsoft 365 Certified: Fundamentals preferred

Qualifications

• Candidates must be a “US Person” (i.e. US Citizen or Permanent Resident) to ensure Vaupell's compliance with ITAR (International Traffic in Arms Regulations) and EAR (Export Administration Regulations