Position Details

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Minimum: $34.86

Midpoint: $43.57

Maximum: $52.29

This position is incentive eligible

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable, and you may be just the right candidate for the position, or for other roles we are working on.

What You'll Be Doing

Responsible for effective administration, configuration, installation, provisioning, monitoring, and troubleshooting to ensure availability, capacity and performance of infrastructure systems is achieved. Perform assigned duties as listed in RACI model(s) under close supervision from Manager and Lead Infrastructure Engineer. Collaborate with peers and managers on operational tasks, system enhancements and limited project activities.

• Install and configure systems to support infrastructure and applications.
• Maintain configuration standards and operating procedures.
• Coordinate with vendors for technical support and upgrades.
• Submit and fulfill service requests.
• Respond to incidents and problems.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
• Conduct after-hours maintenance.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Gather and analyze system log files.
• Apply patches and upgrades as needed.
• Coordinate and collaborate with teammembers and service stakeholders.
• Provide first tier support at administrator level including investigation and troubleshooting.
• Perform regular systems hardening to maintain security standards.
• Monitor Service Now tickets and prioritize appropriately.
• This position will be part of a paid on-call rotation supporting the production environment 24x7x365.
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.
• Performs other duties as assigned or requested.

Qualifications

• Bachelor's Degree or equivalent years of experience Required
• 3-5 years of system administration experience Required
• One or more certifications or relevant experience (Microsoft MCSA Windows Server 2019/2022, VMware Certified Professional, etc) Required

Additional Skills

• Intermediate knowledge with three to four years of experience with one of more of the following Applications: Microsoft Active Directory, Microsoft Exchange, Microsoft IIS, Microsoft SQL, Microsoft Teams EMC Avamar Data Protection Solarwinds, Splunk, Guardian, AppDynamics or other monitoring tools Credit Union/Financial Institution specific business applications General back-office applications
• Intermediate knowledge with three to four years of experience with one of more of the following Operating Systems: Windows Server VMware vCenter and vSphere Red Hat Linux
• Intermediate knowledge with three to four years of experience with one of more of the following Compute systems: Cisco UCS Nutanix
• Intermediate knowledge with three to four years of experience with one of more of the following Storage systems: EMC PowerMax EMC Unity NetApp All-Flash Pure Storage Dell EMC Data Domain Cisco MDS
• Intermediate knowledge of operating system scripting and utilities.
• Intermediate knowledge of SNMP and log monitoring tools.
• Intermediate knowledge of TCP/IP and OSI Model.
• Intermediate knowledge of firewalls, routers and switches.
• Intermediate knowledge of storage protocols; iSCSI, Fiber Channel and NFS.
• Intermediate knowledge of audit and security best practices (NIST, PCI, ISO).
• Intermediate knowledge of Data Center standards including cabling, fire suppression, power and safety.

Physical Demands

The work environment characteristics described here are representative of those a teammember encounters while performing the essential functions of this job in a general office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be met by a teammember to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the teammember is regularly required to do the following:

• Intermittent lifting up to 40 pounds
• Frequent keyboarding and mouse usage
• Intermittent standing, sitting, walking and neck flexing
• Intermittent pushing, pulling and reaching above, at and below shoulder height
• Eye/hand coordination: Performing work using both
• Working with hands: seizing, holding, and grasping
• Able to lift by raising or lowering an object from one level to another.
• Positions within Facilities and ATM Services may be exposed to dust, gas, odors or fumes and power grasping. May be required to work from a ladder.