VISION: Transform the university through the power of generosity.

MISSION: Unite donor passions with university priorities to elevate the impact of Oklahoma State University.

DEPARTMENT PURPOSE: The OSU Foundation Technology Services and Security department provides secure, reliable and innovative technology solutions and services to the Oklahoma State University community in order to maximize its strategic fundraising capabilities.

PRIMARY PURPOSE: The Systems Administrator is responsible for managing the security, availability, and performance of OSU Foundation information systems and cloud services needed to support fundraising for Oklahoma State University.

KEY AREAS OF FOCUS:

Maintain Operational Processes-

• Secure information systems to ensure that access is available only to individuals with authorization, that data cannot be altered without appropriate approval, and that current patches and policies are applied to all systems and services.
• Provide administration, monitoring, and backup of all directories, security systems, networks, storage systems, communication systems, applications, appliances, and servers to ensure that information availability is maximized.
• Diagnose system performance issues and apply corrective changes or recommend new solutions to improve performance.
• Provide support for critical security and service incidents at all times.
• Automate common administration and support tasks using tools such as scripts, workflows, and policies to increase efficiency and lower time spent on repetitive tasks.
• Mentor Desktop Support Specialist.
• Perform on-site and remote desktop support duties during staff absences and periods of high support demand.

Service Implementation-

• Implement new projects designed by Technology Services and Security engineering staff.
• Produce and maintain documentation for new and existing services and processes.
• Research and recommend improvements to or replacements for existing services and processes.

Other duties as assigned.

JOB COMPETENCIES AND EXPERIENCE:

Education & Certifications-

• BA/BS in Information Systems, Computer Science, Computer Engineering, or a bachelor’s degree in a related field.

Experience-

• Minimum of 3 years of experience in an information systems position required.
• Office 365, Windows Server, and Windows 10 administration experience required.
• Familiarity with Powershell or other scripting languages.
• Azure, Okta, Teams, VMware, KACE, Linux, and MacOS experience preferred.
• Experience with Cisco and Meraki servers, routers, switches, wireless access points, and phone systems preferred.
• Strong understanding of the operation and maintenance of cloud systems, networks, security, servers, storage, and communications systems.
• Ability to adapt to changing priorities and collaborate with team members in support of departmental and organizational objectives.
• Excellent problem-solving and analytical skills.
• Attention to detail.
• Ability to maintain a professional and courteous demeanor at all times.
• Proven sense of humor and ability to have fun.

Organizational Competencies-

• Effective Communication: Communicates well (written and verbal); exhibits exceptional listening skills, and is transparent through open dialog and informational sharing; seeks first to understand and assumes positive intent; deals with others in a straightforward and honest manner while conveying both good and bad news; avoids “telling themselves a story” and works to deploy crucial conversation communication techniques; shows the highest level of understanding, courtesy, tact, empathy and concern with all interactions
• Execution & Initiative: Demonstrates a high level of initiative on assignments; expresses interest in taking on more responsibilities and contributing to overall goals; proactively contributes to problem solving and pursues continuous improvement efforts at all times; takes responsibility to ensure that quality and timeliness of deliverables meets organizational and donor expectations; ensures work is accurate; delivers upon commitments while demonstrating integrity, stewardship of resources and service to OSU
• Teamwork/Interpersonal Skills: Builds and maintains strong internal working relationships that promote open and honest communication; cares for others personally and professionally; values diversity and treats all individuals with respect and professionalism; demonstrates an open mind-set when presented with opportunities to learn about different culture, approaches or opinions; supports team efforts and makes the Foundation a more enjoyable place to work
• Problem Solving/Judgment: Seeks guidance and expert opinions in decision-making and planning process; gains understanding of how to apply approved policies and procedures; when and why escalation of issues is needed and to whom; responds appropriately and timely to issues; accepts responsibility for actions
• Adaptability/Flexibility: Committed to continuous improvement; adapts to change, is open to new ideas; takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs; shows ability to listen actively to different perspectives and consider alternate views based on new information; demonstrates self-control and remains productive during times of uncertainty
• Courage & Conviction: Proactively takes responsibility for individual outcomes regardless of success, and learns from all results; demonstrates dedication to the principles of truth and honesty, even when the message may not be welcome; maintains confidentiality; supports company values, walks the talk; behaviors and actions are consistent with statements, values and beliefs; practices ethical decision making; has courage to try something new when encouraged by others; shows accountability and credibility by following through on commitments; receives constructive feedback from others and looks for continually improve
• Donor Centered: Follows through with appropriate actions and/or information to meet the requests of donors; actively shares contacts and relationships with those who may have common goals or needs; embraces development and stewardship strategies that build relationships and respect the donors' interests, while balancing university priorities; solidifies personal relationships with mutual trust and fulfillment on commitments
• Donor Centered: Ensures team understands the importance of donor centered service in accordance with OSUF standards; explains difficult information while focused on the donor’s perspective and level of knowledge

PHYSICAL REQUIREMENTS: Must use a computer terminal and view a computer screen for extended periods of time. Must talk in person or by phone (frequently and sometimes for extended periods) to people on campus and across the country. Must be able to lift and move devices weighing up to 50lbs and be prepared to work under desks to install computers. Must constantly use visual acuity to check printed and designed materials of various types. Must be able to navigate within the OSU Foundation. Typical office working conditions.