Surveillance Operator Job at The Mint Gaming Hall Kentucky Downs
The Mint Gaming Hall Kentucky Downs Franklin, KY 42135
$14 an hour
BIG BENEFITS OF WORKING AT THE MINT:
- $14.00/hr
- Weekly Pay
- Competitive health insurance plans
- Fully paid company life insurance
- 401K with Company Match
- PTO
- FSA/HSA
- We have BIG FUN!
JOB RESPONSIBILITIES:
- Diligent in the consistent and strategic surveillance of the gaming floor and observation of operators throughout the shift.
- Ensures all equipment is operational and documents/reports any malfunctions immediately to the Surveillance Supervisor or above.
- Ensures surveillance activities, as required, are properly documented.
- Ensures all incident reports are completed accurately and in a timely manner.
- Properly secures all potential evidence from CCTV video recordings.
- Consistently adheres to strict confidentiality in all matters related to property Surveillance.
- As directed by Surveillance Management, makes statements, to police officials when involved in an incident with law enforcement. This statement may be used as evidence in a court of law.
- Consistently utilizes proper radio etiquette.
- Cooperates with KHRC Officials and the police as directed to support a positive working relationship in support of the Surveillance operation.
- Effectively records all gaming transactions in accordance with all policies, procedures, and regulatory guidance.
- Follows all policies and procedures as they relate to addressing barred patrons.
- In the absence of the Surveillance Supervisor, informs the Surveillance Assistant Manager or above of all significant incidents. This includes bomb threats, scams and cheating, mass disturbances, loss of coverage of either of the counts or collections, etc.
- Provides BIG Service to internal guests and ensures their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
- Develops and maintains professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
- Works safely, including clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
- Maintains regular attendance at scheduled shift and staff meetings.
- Maintains professionalism and a friendly and approachable demeanor throughout the workday.
- Assists with training/mentoring of new Team Members as requested.
- Maintains all appearance standards in accordance with established uniform and appearance guidelines.
- Informs manager on duty of any irregularities and unusual situations when they occur.
EDUCATION AND EXPERIENCE:
- Must be 21 years of age or older with a high school diploma or general education degree (GED).
- Must have a thorough knowledge, or ability to learn, of security equipment operation.
- Must pass all required pre-screening and background checks.
- Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
- Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
- Must be able to obtain and maintain a valid Kentucky gaming/racing license.
The Mint Gaming Hall is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.
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