COMPANY OVERVIEW

Spectrum Healthcare Partners is Maine’s largest multi-specialty, physician-owned and directed professional organization and is comprised of over 200 physicians practicing in the areas of anesthesiology, orthopedics, pain management, pathology, radiation oncology, radiology, and vascular & interventional services. Spectrum provides services at many of Maine’s hospitals throughout the state and in eastern New Hampshire.

Hours: M-F 8:00 AM - 4:30 PM or 8:30 AM - 5:00 PM. This is an onsite position (not remote).

Based on experience and qualifications the average hourly compensation for this position will range from $20.00 - $21.00.

POSITION SUMMARY

Acts as a liaison between patients and the Clinical Areas by facilitating communication with physicians, mid-level practitioners, and other clinical staff while interactively coordinating surgical schedules, and providing general clerical support.

ESSENTIAL FUNCTIONS

• Coordinates and schedules surgeries per physician order
• Coordinates, assists, and gathers all information needed for surgery and ensures that pre-operative preparation is complete
• Maintains smooth patient flow by scheduling pre-operative and post-operative appointments and updating all cancellations and add-ons
• Prepares surgical packets for office visits
• Triages telephone calls from patients by obtaining detailed history of problem and determining most appropriate action
• Maintains Providers calendars and schedules
• Completes disability claim forms
• Supports other staff with duties as needed during staffing shortages or other designated periods of high volume within the department as time allows.
• Forwards payment policy or insurance questions to the appropriate person
• Assists in chart checks for missing information

PRIMARY DUTIES & RESPONSIBILITIES

• Communicate effectively with patients, families, providers, staff, and others
• Attend meetings, as assigned, and participates in educational activities to keep skills up to date
• Works on special projects as requested
• Demonstrates professionalism at all times
• Displays cooperative behavior and interacts positively and effectively with others to promote a team environment
• Is proactive in identifying, reporting, and participating in the resolution of any potential or actual patient safety issues
• Performs other duties necessary to maintain the overall efficiency and continuity of the clinic

QUALIFICATIONS

• High School diploma or equivalent
• Knowledge of medical terminology
• Experience in a hospital or medical office setting with scheduling experience helpful
• Strong customer service skills, with pleasant/professional telephone voice
• Excellent communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to work independently and as a member of a team
• Proficient computer skills
• Ability to maintain confidentiality

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Daily use of computer operating instruments; stationary PC, Laptop PC, keyboard, and mouse
• Light lifting of paperwork, folders or other general record keeping materials
• Operation of various office equipment: fax machine, telephone & voice mail system, stationary/lap top computer, e-mail system, scanner, and copier
• Lifting up to 20 pounds occasionally, and/or up to 10 pounds frequently
• Walks frequently
• May be required to sit or stand for extended periods of time
• Occasional reaching, twisting, bending

BENEFITS

• Health Insurance (80% company-paid)
• HSA Match ($3,000 family plan / $1625 individual plan)
• Dental & Vision Insurance Plans
• 401(k) Match and Profit-Sharing Plan
• Life and Accidental Death and Dismemberment Insurance
• Long-term Disability Insurance
• Short-term Disability Insurance
• Generous paid time off
• Voluntary, Employee-Paid Benefits
• Medical Reimbursement Plan
• Dependent Care Plan

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