The Department of Human Services connects eligible citizens to federal, state and local resources for food, healthcare, childcare, cash assistance, workforce development, and energy and utility assistance. Some of the services we provide are Adult Protective Services, Services for at-risk youth and their families, Adoption and Foster Care, Resources for homeless families and individuals in Norfolk, college internships, Senior and Veterans assistance, and more. View all benefit descriptions.

The administrative arm of the NDHS Operations Unit provides business and administrative services to the agency, serving over 570 employees located at 741 Monticello Avenue, and the Norfolk Juvenile Detention Center, and Out stationed Workers located at JDR Court, CHKD and Norfolk General Hospitals. Core services provided by Operations include Procurement (purchasing) Services, Facilities Management, Fleet/Motor Pool Administration, Records Management, inventory management, coordination of security and custodial services and Emergency Shelter Operations.

• Maintains copiers, coordinating reproduction services, scanning incoming agency mail,
• Posts received documents to case records, transfer and destruction of records, sending and receiving transferred benefit cases between localities,
• Issues & manages agency mobile phone devices, issues agency Access I.D. cards,
• Manages and issues EBT Vault Cards to clients,
• Manages USPS, Federal Express, departmental and state pouch mail operations,
• Manages inventory and distributes supplies
• Other duties as assigned

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

One year of general office work experience. A bachelor's degree or above may substitute work experience (as approved by the department).

Three years of customer service experience preferred.