Support Specialist (IT)/Service Desk Specialist II Job at ASK Consulting
- Job Type:Contract
Posted 2 days ago
- Expiry Date: 11 May 2023
- Referral: 225576@accuick.com
Job Description:
Provides technical support to customers on operational or maintenance aspects of system equipment.
Serves as contact on technical and service-related problems.
Diagnoses mechanical, hardware, software, and systems failures, using established procedures.
Determines most cost-effective repair/resolution to minimize customer downtime.
Responds to escalations and communicates status updates to stakeholders.
Manages remote fix agents and drives issues to resolution, while communicating progress to stakeholders.
Contributes to the development of concepts and techniques.
Completes complex tasks in creative and effective ways.
Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues.
Makes recommendations for new procedures.
Prepares reports for analysis of product failure trends and service ability issues.
Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
Basic qualifications:
High school diploma or equivalent
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
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