About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Title: Supply Chain Planner (I) (CATM) - Armored/ATM Support
Location: Texas, Virtual
SUMMARY
Complete work tasks that facilitate the completion of scheduled and non-scheduled armored services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following, other duties may be assigned:
- Responsible for monitoring for the completion of unscheduled armored services previously dispatched. This includes follow up with the armored provider on services not completed.
- Determine which ATMs are out of cash and dispatch armored services as needed.
- Using various methods, retrieve Electronic Journal information for armored and cash providers. This could include connecting directly to ATMs through a secure portal to retrieve the data.
- Communicate with the Support Center to coordinate repairs or meets for ATMs not loaded with cash due to a mechanical or lock failure.
- Process Device Manager tickets in accordance to the guidelines for tracking armored ticket data by fault type.
- Provide non-technical support to armored technicians who call into the armored phone line from the field.
- Answering phone calls from Armored techs and assisting with the service they are providing
- Complete various department processes as assigned
SYSTEMS INVOLVED:
- Microsoft Office
- CORE
- Windows Operating Systems
- CT Reports
- Device Manager
- ICOM
- Terminal Monitoring
- Armored Carriers’ customer interface systems
- Cisco Phone
SUPERVISORY RESPONSIBILITIES:
None.
EDUCATION, EXPERIENCE & REQUIREMENTS:
- Associates degree preferred, high school diploma or equivalent required
- Three or more years or armored or banking experience preferred or knowledge of ATM Services
- Demonstrate good analytical and problem-solving skills with the ability to identify cause and effect and communicate results in a structured manner
- Previous armored service, banking or ATM industry experience preferred
- Working knowledge of the Windows XP operating systems
- Strong knowledge of Microsoft Office, to include Outlook, Word, and Excel
- Ability to type a minimum of 50 words per minute
- Strong attention to detail
- Solid organizational and time management skills
- Enthusiastic team player, but also capable of working independently
- Must be able to successfully pass all applicable background screening tests
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Full time employee benefits include:
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
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