Supervisor Registration Job at Silver Cross Hospital
Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way
you want to be treated.
Position Summary:
The Registration Supervisor reflects the mission, vision, and values of Silver Cross Hospital (SCH), adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
This position supervises and coordinates the duties of the registrars and assist with leading operations within the SCH Patient Access Team which operates registration desks, hospital scheduling, insurance verification/ financial clearance services across the SCH System.
The Registration Supervisor places the needs of the patient and other customers as a first priority and demonstrates the skills necessary to meet and exceed expectations. The Supervisor engages others on a clearly defined, clearly communicated vision and engages individuals and groups to achieve that vision. The Supervisor identifies and develops organizational talent and embraces continuous learning of self and others.
The Registration Supervisor assist with oversight of all aspects of the provision of services including the maintenance of safety, performance, quality, practice guidelines, service delivery, patient and customer satisfaction.
Responsibilities:
Time, People and Resource Management:
- Assist manager with the Recruitment and retention of staff members consistent with the unit and organizations human resource plan.
- Develops systems for the responsible use of all hospital and practice resources.
- Ensures all staff are trained and developed in all aspects of operations to optimize operational efficiency and effectiveness.
Customer Focus:
- Clearly identifies the internal and external customer(s) for their unit or service area and their respective requirements/expectations.
- Actively seeks methods of concurrent and retrospective feedback from customers, listens to customer feedback and implements solutions and/or interventions as appropriate.
Creative Leadership:
- Provides daily, just-in-time feedback to improve performance and self-esteem of staff.
- Tracks coaching discussions and actual performance of associates to ensure accountability.
- Seeks ways to match staff member’s talents and career interests with organizational opportunities.
Continuous Learning:
- Continually examines ways to improve business relationships with customers, suppliers, community, etc.
- Seeks and is open to new ideas from a wide range of sources; encourages others to share knowledge and best practices.
Additional Responsibilities:
- Ensures measurement and achievement of key performance indicators of the department and devises improvement strategies where needed to ensure performance
- Measure performance against goals in dashboards produced to customers
- Collaborates with medical leadership in the development and implementation of programs/systems
- Maintains current knowledge of technical/clinical requirement of the department
- Monitors patient satisfaction on a regular, periodic and consistent basis and takes appropriate action based upon customer feedback.
Required Qualifications:
- Progressive leadership experience: Approximately 1-2 years Supervisor/Lead experience in a Patient Access setting which includes experience in hospital admissions, hospital or medical business office with experience in insurance, patient registration and the patient admission process.
- Excellent communication and interpersonal skills
Required Skills:
- Proficient problem solving and decision making skills, with ability to confront and resolve issues
- Ability to use Excel, Outlook, Word and general knowledge
Preferred:
- Bachelor's degree in Health Care or related field
- Cerner experience preferred
- 2 years previous leadership experience preferred.
Work Shift Details:
Days, Flexible. First shift, provide coverage as needed. Weekends/ Holidays as needed.
Department:
REGISTRATION
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