• Medical and prescription drug benefits.
• Generous retirement plans, two options:
  • Alternative Retirement Plan (ARP)
  • State Employees’ Retirement System (SERS)

• Tuition benefits for employees and dependents.
• Paid time off.
• Employer-paid dental and vision benefits.
• Employer-paid life insurance.
• Voluntary insurances and additional retirement programs.

• Respond and provide assistance to students dealing with crisis, life trauma events, emergencies, and other situations
• Support students in their day to day and long-term issues and concerns which could be obstacles for success
• Assess and triage issues of concern and make referrals to appropriate campus and community resources
• Follow-up with students to determine level of success with referrals and/or need for additional resources or support
• Serve as a member of the CARE Team and coordinate student follow-ups and monitor student success
• Serve as a case manager and responder to students in crisis
• Serve as a resource or advocate for students involved in University processes
• Assists in monitoring incoming reports, referrals, and phone calls for the Office of the Dean of Students
• Serves as a member of the Dean of Students staff and actively participates in advocacy and outreach programs
• Will provide primary case management for their assigned campus, as well as support other campuses as needed
• Support the process of notification for faculty/staff for absences related to traumatic events, death in the family, etc. as needed

• Maintain case management records and assessment data
• Will be expected to maintain knowledge of best practices and innovative approaches related to students of concern, retention, and student success
• Maintain records associated with case management, including but not limited, to Starfish, Maxient, and Banner

• Develop and maintain working relationships with on and off campus community members in the resolution of student issues and concern
• Develop and maintain a collaborative relationship with the Office of Residence Life team
• Manage the Dean of Students participation in New Student Orientation, Admission events, and university-wide programs
• Will be expected to serve on divisional or institutional committees
• Assist with the promotion of the available resources and services associated with the Office of the Dean of Students
• Collaborates and creates initiatives with others within the Dean of Students unit as well as other campus partners.
• Serve as a resource and advocate for commuter students

• Coordinate outreach programs as identified by the Senior Associate Dean of Students
• Participate in ongoing training and education for the Office of Residence Life staff and other student leaders related to case management and students of concern.
• Develop and implement a student training related to leadership or current area of concern
• Assist in the development of a student needs assessment and provide date for future program development

• Decision making will range from routine to crisis. In crisis/emergency situations the individual will need to make decisions as to whether the students’ need immediate attention and/or other type of resolution or whether a referral is appropriate.
  
  This position will make recommendations to refer students of concern to the CARE Team or Threat Assessment Team as needed.

• Assist with the supervision of students, graduate students, and interns as available.
• The Associate Dean of Students may serve In the absence of the Senior Associate Dean of Students.

• Master’s degree in higher education, social work, counseling or a related program required.
• Two years of experience supporting the needs of students within higher education, secondary education and/or non-profit youth development organizations.
• Demonstrated ability advocating for student needs with an understanding of and sensitivity to multiculturalism, diversity and inclusion.
• Demonstrated leadership, problem solving, and communication skills.
• Demonstrated ability collaborating with mental health or federal/state/county assistance agencies.
• Demonstrated experience in the design and development of programs.
• Understanding of and ability to work in a team environment that uses various collaborative technologies. (i.e. Zoom, Microsoft Teams, Maxient, etc.)

• Assist with the supervision of students, graduate students, and interns as available
• Knowledge of current issues, best practices, and assessment in higher education student services.
• Knowledge of legal, compliance, and higher education issues related to areas of responsibility.
• Leadership and supervision skills.
• Strong relational skills with students, faculty, staff; and ability to work collaboratively across multiple campuses.
• Ability to advocate for student needs clearly, concisely.
• Ability to manage multiple priorities simultaneously.

• Typical office environment; evenings and weekends required for visibility or response to emergencies.

• Knowledge or the ability to learn the operational policies and procedures of Commonwealth University.

• Experience with crisis intervention, support management, and risk management

• Sitting – 80%; walking – 10%; standing – 10%

• Working indoors – 95% and Outdoors (for errands) – 5%

• Frequent lifting of objects weighing less than 5 pounds

• Occasional lifting of objects weighing 25 pounds.

• Reaching for objects at, above and below shoulder

• Occasionally twisting at waist, and stretching to reach objects

• Basic math skills and reading skills including understanding written documents

• Writing skills in preparing and organizing documents

• Sensory skills, i.e., visual, hearing, and speaking

• Keyboard skills

In accordance with Act 153 of 2014 (HB 435), appointment is contingent upon completion of a satisfactory background investigation which includes, but is not limited to, Act 34, Pennsylvania Criminal Record Clearance; Act 151, Child Abuse Clearance; and Act 114, Federal Bureau of Investigations (FBI) Criminal Background Checks.

Appointment is provisional provided the “Arrest/Conviction Report and Certification Form” and verification of your three background checks are returned to the Human Resource office prior to your hire date.

• Actively supporting and promoting the intellectual and personal growth of our students, inside and outside of the classroom.
• Providing workshops, trainings, programs designed to broaden the knowledge and understanding of diversity, equity and inclusion within our campus community.
• Ensuring that all learning and living environments throughout our campus are welcoming and capable of serving all individuals.