Position: Street Outreach Navigator, Prince George’s County Department of Social Services (DSS), Community Services Division (CSD)

Position Summary:

The Street Outreach Navigator shall perform the services set forth below under the general direction and supervision of the Prince George's County Department of Social Services, Community Services Division. This position is located in Housing and Homeless Services. The Street Outreach Navigator will assist individuals and families in Prince George’s County who are unsheltered, meaning that they routinely repose in a place not meant for human habitation, such as an encampment, a vehicle, an abandoned house or apartment, or a public place such as a transit waiting area or public library. The Navigator will engage unsheltered individuals and families in order to establish a personal rapport, provide concrete services to care for immediate needs (blankets, ready-to-eat food, toiletries, hygiene items, etc.) and referrals for crisis intervention (physical health, behavioral health, legal assistance, etc.) as needed. The Navigator will assess a client’s needs for Emergency Shelter or Supportive Housing using standardized tools and practices required by the Prince George’s County Continuum of Care, refer clients to eligible mainstream services (SNAP, Medical Assistance, Veterans Administration, etc.), other necessary services (health care, behavioral health, employment assistance, Social Security, etc.), and assist in the engagement of those services. The Navigator will also serve as a Case Manager and Housing Navigator for individuals who are moving through the process of connecting with Emergency Shelter, Supportive Housing, and other services.

The Street Outreach Navigator will operate within expected, evidence based frameworks, including the Housing First, Trauma Informed Care, Strengths Based Interaction, Motivational Interviewing, and Person Centered communication. The Navigator will be expected to perform their duties according to the Platinum Rule: treating all persons the way those persons want to be treated. Respect for the essential dignity of all persons will be expected in all their interactions at all times.

Position Responsibilities:

• Conduct outreach into all parts of Prince George’s County, according to the Street Outreach plan enunciated by the Street Outreach Program Manager
• Meet with individuals who may be unsheltered and, if they are found to be an unsheltered resident of Prince George’s County, conduct a Street Outreach intake by completing necessary forms and assessment tools, if possible
• Receive referrals about individuals who may be unsheltered, follow up with the individual within 24 hours and with the referring individual within 48 hours
• Work with clients to identify barriers to emergency shelter or supportive housing and to overcome those barriers in an expeditious manner
• Refer clients for Emergency Shelter through the Homeless Hotline or for Supportive Housing through Coordinated Entry, including completing necessary applications and documentation (Verification of Chronic Homelessness, Verification of Homeless Status, etc.) and facilitating a warm handoff as needed
• 6. Work with clients to identify needed mainstream services and assist in navigating the application process, including facilitating a warm handoff to other service providers as needed
• Meet with Street Outreach clients regularly (at least once per month, or once every two weeks for veterans) and perform the core street outreach tasks of harm mitigation, trust building, assessment & referral, and case management
• Complete required service information in HMIS, and document all contacts with or about Street Outreach clients in HMIS or the Street Outreach Contact Log within 24 hours of contact
• Maintain updated client information in the By Name List of the Coordinated Entry Homeless Registry
• Collaborate and coordinate with other agencies and organizations which serve the needs our clients
• Meet record keeping and reporting requirements in accordance with CoC funding sources
• Constantly work to improve processes and procedures to better serve our clients
• Other duties as assigned

Qualifications:

● Primary case management and assessment skills regarding a variety of needs, usually acquired through post-secondary education or experience in behavioral health services or other community outreach programs

● Willingness to proactively identify community resources and share resources once identified

● Strong interpersonal and communication skills

● Ability to demonstrate consistent cultural sensitivity and flexibility, respect for clients’ independence and choices, and give individualized, client-focused care

● Ability to navigate Information Management systems and document services in a timely manner

● Valid driver’s license, as local travel and transport of goods and persons are necessary.

● Associate’s Degree (Bachelor’s Degree preferred) in social work or public health, or equivalent experience in a related field

• ● Proficiency in Spanish preferred

Job Type: Full-time

Pay: $41,000.00 - $45,000.00 per year

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Homeless Services: 1 year (Preferred)
• Social Services: 1 year (Preferred)
• Outreach: 2 years (Preferred)

Language:

• Multilingual (Preferred)
• Bilingual - English and Spanish (Preferred)

Work Location: In person

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