Street Outreach/Housing Navigator Job at Kintegra Health

Kintegra Health Gastonia, NC 28054

Overview

The Street Outreach/Housing Navigator conducts outreach activities to persons who are experiencing homelessness and may be located in the following settings: encampments, on the street, places not meant for human habitation, meal programs and day centers. The Navigator will maintain an active caseload of at least 20 clients engaged at a time. Street outreach duties encompass outreach attempts, contact, engagement, enrollment, navigation, referrals, warm-handoff, and re-engagement.

The focus of this work is to connect homeless consumers with resources and services to assist them in stabilizing their mental health and primary health situations. After locating persons in need of healthcare services, the Street Outreach/Housing Navigator will navigate program participants to healthcare solutions appropriate to their level of need(s). The Street Outreach/Housing Navigator will manage a warm-hand off of client/household to a local housing provider to facilitate transition from homelessness to housing.


Benefits:

  • Health Insurance
  • Dental Benefits
  • $5000.00 of Tuition Reimbursement
  • 403B Retirement, Company contribution of 4% & Company matching up to 4%
  • Paid Time Off
  • Holiday Pay
  • Long Term Disability
  • Life Insurance
  • Optional Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts

Essential Duties
The Street Outreach/Housing Navigator will:
  • Focus outreach on the unsheltered chronically homeless and other at-risk vulnerable populations that are experiencing homelessness.
  • Build rapport with individuals and families in an effort to build trust.
  • Partner with other street outreach programs in the tri-counties to conduct street outreach as a “team approach.”
  • Assess and assist clients with immediate needs including food, water, hygiene products, and emergency shelter.
  • After engagement with a client, conduct homelessness and healthcare assessments and apply appropriate evidence-based practices, including trauma informed care, motivational interviewing and harm reduction.
  • Enter data in the Homeless Management Information System (HMIS) used to collect client-level data and data on the provision of housing and services to homeless individuals and families.
  • Update HMIS record within 24 hours of client entry, exit, service transaction, and/or changed personal information.
  • Function as a liaison with homeless housing agencies and community partners involved in Coordinated Entry. Attend weekly case conferencing meetings to advocate for clients on caseload.
  • Help clients obtain documentation and/or services. This may include: transportation to appointments, assistance with obtaining identification documents, assistance with application for Medicaid, assistance in completing applications for healthcare and/or housing programs.
  • Participate in the annual Point In Time Count and complete PIT Count surveys on unsheltered individuals.
  • Assist unsheltered homeless individuals to reach safety in the event of a weather emergency, health emergency, or an encampment sweep by law enforcement.
  • Compile and prepare monthly reports, quarterly reports, annual progress reports and other required reports for the CoC and the funder(s).

Seeking qualified candidates with:
  • Experience in homeless services, healthcare services, and/or related social services field.
  • Effective crisis intervention skills and ability to be supportive and provide guidance in a non-judgmental manner.
  • Experience working with client database/data entry. HealthNet Gaston will provide training for the Homeless Management Information System (HMIS).
  • Willingness and capacity to work flexible hours/schedule to support community outreach activities that occur outside traditional work week/hours.
  • Ability to represent the interests of the Continuum of Care and interact effectively with diverse groups, and be comfortable building successful collaborative relationships with program participants, staff, and other stakeholders.

Minimum Qualifications:
  • Detail oriented with strong organizational and time management skills.
  • Excellent verbal and written communication skills.
  • Highly proficient in technology (Word, Excel, PowerPoint, Google Docs, TEAMS, Zoom, etc.).
  • Must be able to walk for long periods of time and traverse variety of terrains.
  • Personal vehicle, valid NC Driver’s License, and active car insurance required. HealthNet Gaston will reimburse for mileage.
  • Proven ability to work independently, effectively as an individual, and part of a team.


Kintegra Health Core Requirements

  • Patient First – An approach to care that holds primary, the well-being and desires of the patient
  • Build not Blame – Focusing first on finding fault with the process rather than the person
  • Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
  • Cooperation and Flexibility – Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
  • Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.


Kintegra Health has implemented Covid-19 protocols for our current employees and new hires. We are committed to improving our society. For further information please reach out to Human Resources at humanresources@kintegra.org.

We are an equal opportunity employer and value diversity.




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