Strategic Account Manager Job at Mastercard
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job Title
Strategic Account Manager
Brief Description:
The Strategic Account Manager on our Ekata team supports the business unit by engaging with our largest Enterprise clients, understanding their business problems, and building enduring customer relationships. This person retains current customers, working collaboratively with other teams to increase realized value from current solutions and explore expansion opportunities.
Description:
Ekata provides global identity verification via enterprise-grade APIs and a SaaS solution. Our product suite is powered by Ekata Identity Engine, the first and only cross-border identity engine of its kind. It uses complex machine learning algorithms across the five consumer attributes of email, phone, name, physical address, and IP to derive unique data links and features from billions of real-time transactions within our customer network and the globally sourced data of our graph. Businesses around the world including Alipay, Stripe, Airbnb, and Microsoft leverage our solutions to approve more good transactions, reduce friction, and find fraud.
The Strategic Account Manager on our Ekata team supports the business unit by engaging with our largest Enterprise clients, understanding their business problems, and building enduring customer relationships. This person retains current customers, working cohesively with other teams to improve customer support and analyzes how our current customers use Ekata.
In the Strategic Account Manager role you will:
- Provide exemplary customer service to a portfolio of 5-10 highly strategic customers within the E-Commerce, Payments, and/or Financial Services industries
- Engage with our customers by phone, email, and in-person meetings to validate realized product value, identify areas for expansion, and generate unique, enduring customer relationships
- Partner with Sales & Partnership teams to find and close strategic upsell and cross-sell opportunities
- Develop deep understanding of our products and the business problems they solve; continually educate our customers on potential for finding incremental product value
- Troubleshoot potential bugs and issues, aggregate issues to the product and marketing teams for programmatic fixes
- Have an in-depth understanding of customer’s business problem and goals
- Build account plans for existing customer relationships, with eye for strategic growth
- Negotiate and renew existing customer contracts for mutually favorable terms
- Travel ~30% (upon our return to safe travel protocols)
- 8+ years’ experience in Account Management, Customer Success and/or Strategic Sales, preferably in a tech/SaaS environment
- A track record of retaining and growing accounts under a recurring revenue model
- Strong analytical skills working with customer data
- Exceptional attention to detail; strong organizational and prioritization skills
- Adept presentation and storytelling ability
- Comfort in a fast-paced startup environment
To learn more about the experience of working at Ekata, visit: https://ekata.com/careers/.
Ekata prides itself on celebrating diversity, inclusivity, and being an equal-opportunity employer.
#IdentitySolutions #C&I In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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