Journelle is seeking a Store Manager for its Upper East SIde New York location. We are a multi-channel lingerie retailer, bringing a fresh approach to the category through fashion-forward merchandise selection, sophisticated store design and exceptional customer care. Founded in 2007, the company currently operates four retail stores and a rapidly-growing online business dedicated to helping women love and wear beautiful lingerie everyday.

As a Store Manager, you will lead and direct all activities required to achieve all store goals, including sales objectives, client experience, payroll and operating expenses, loss prevention and merchandising presentation while driving both associate and client engagement.

You will be responsible for building, strengthening, and motivating a high-performing team of Sales Associates. This role requires exceptional leadership and collaborative skills and the wisdom to know that leaders lead best by example.

Job Duties include but not limited to:

• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.
• Manage store performance through store Key Performance Indicators (KPI); use the KPIs to assess gaps against benchmarks, spot problems early, and track trends.
• Complete store operational requirements by scheduling and assigning employees.
• Maintain store staff by recruiting, selecting, orienting, and training employees.
• Promote optimum staff performance by coaching, counseling, and disciplining employees.
• Achieve financial objectives by preparing an annual budget, scheduling expenditures, and analyzing variances.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers to understand service requirements.
• Protect employees and customers by providing a safe and clean store environment.
• Maintain the stability and reputation of the store by complying with legal requirements.
• Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Lead operations by initiating, coordinating, and enforcing program procedures.
• Ensure high levels of customers satisfaction through excellent service.
• Complete store administration and ensure compliance with policies and procedures.
• Maintain outstanding store condition and visual merchandising standards.
• Report on buying trends, customer needs, profits etc.
• Propose innovative ideas to increase market share.
• Conduct personnel performance appraisals to assess training needs and build career paths.
• Deal with all issues that arise from staff or customers (complaints, grievances etc.).
• Additional store manager duties as needed.

QUALIFICATIONS:

• High school diploma or equivalent qualification.
• Bachelor’s degree in Business Administration or relevant field preferred.
• A minimum of 3 years’ experience working in a retail environment, ideally in a managerial role.
• Strong leadership and customer management abilities.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.
• Proficiency with MS Office Suite, including Word and Excel
• NetSuite ERP experience a plus

Job Type: Full-time

Pay: $58,500.00 - $62,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
Candidates must be fully vaccinated against Covid-19 to be considered for employment. Proof of vaccination is required upon hiring. Applicants may seek medical or religious exemption from this requirement in accordance with applicable law.

Education:

• High school or equivalent (Required)

Experience:

• Management: 1 year (Required)
• Customer Service: 2 years (Required)

Work Location: One location

Please Note :
clarksqn.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksqn.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.