Store Manager - Muttropolis

SUMMARY

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus is headquartered in Portland, Maine, with more than 5,500 employees, serving over 100,000 customers around the globe.

For almost two decades Muttropolis has built a reputation as the must-visit location for dog lovers both local and afar. With an artfully curated collection from over 120 vendors, our customers can always count on finding unique products and quality ingredients. Our Solana Beach location is seeking a full time Store Manager candidate to join our team.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Train, coach, and incentivize store employees to provide exceptional customer service, develop customer relationships and actively sell to customers on the sales floor. Delegate store functions as needed to allow for employee growth and effective distribution of key store responsibilities.

· Drive the business to achieve challenging financial goals, with understanding of key metrics like margin, AOV, UPT, revenue and gross profit

· Analyze financial reports to identify and address trends and issues in store performance, report out on financial results and achievements towards goals, respond proactively to trends in underperformance

· Control costs through effective employee scheduling, awareness of supply spending and effective loss prevention initiatives.

· Oversee store inventory to ensure appropriate in-stock levels while controlling overstock and ensuring high turn levels; manage price changes and markdowns.

· Create and implement processes that allow for easy reporting and accuracy of inventory unit and cash value, with emphasis on ability to partner with accounting at the end of every month to reconcile as needed.

· Manage visual merchandising standards to ensure a remarkable, high end look and feel for our customers: clean, organized, well-stocked, with inspiring displays, and routine resets that are reflective of seasonal trends.

· Exhibit a positive, can-do, customer-first attitude with a calm, confident demeanor, especially during periods of high volume or unusual events

· Maintain store facilities and systems to a safe, clean, and efficient standard, including routine cleaning and maintenance

· Ensure all relevant local, state and federal labor laws and standards are upheld

· Resolve customer service issues using compassion and solid judgement; elevate concerns as needed

· Solicit customer feedback to understand customer needs and the needs of the local community

· Plan and execute store marketing to build excitement, drive traffic, and boost sales revenue. Partner with CRM team to effectively communicate seasonal products and sales to loyal customers via email.

· Identify and prioritize communication and use discretion to filter communications to the store team; communicate clearly, concisely and accurately in order to ensure effective store operations.

SUPERVISORY RESPONSIBILITIES

· Lead a team of full time and part time store associates

QUALIFICATIONS:

EDUCATION AND/OR EXPERIENCE

· Minimum of 5 years retail management experience required

· High school diploma or GED required, Bachelor’s degree preferred

· Proficient in Shopify, Stocky and relevant apps, Excel, and familiarity with accounting systems.

· Sophisticated communication skills, both written and verbal

· Strong time management and organizational skills

· Dog and cat product knowledge preferred

· Confident, calm demeanor with a high tolerance for busy, sometimes intense situations

· Exemplary sales and customer service skills and experience

· Proven coaching skills

· Comfortable working independently as well as in a group

· Accomplished project management and analytic skills

PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Pet friendly environment

· Lifting up to 50 pounds on a regular basis

· Long period of time standing and walking

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Jobs that are in Colorado:

If you are a Colorado applicant, you are eligible to receive information about the salary range and benefits for this role. Please contact recruitment.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Solana Beach, CA 92075: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your salary expectation in a new role?

Work Location: One location

Please Note :
clarksqn.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksqn.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.