Staff Performance Manager - Perterborough, NH area Job at Mount Family Group, LTD
Westaff is looking for a Staff Performance Manager in the Peterborough, NH area for IMMEDIATE HIRE!
Role Summary:
The Staff Performance Manager is responsible for the day to day supervision of personnel to ensure the
timely, accurate, and quality delivery of customer goods and service. This role manages employee
relations at the site - including coaching, performance reviews, removal from assignments, and exit
interviews. This role ensures client satisfaction and engagement through superior customer service and
develops relationships with supervisors and associates. This role anticipates staffing requirements and
expectations; develops value-added services to support changing client needs.
Essential Role Responsibilities:
- Manages candidate inventory by recruiting, screening, interviewing daily
- Conducts all new hire orientations, to encompass all client onboarding information as well as
- Audits onboarding requirements and confirms new hire start requirements are met
- Communicates workforce needs to client for staffing productivity and includes labor market data
- Participates in client forecasting meetings and remains informed and knowledgeable of client's
- Manages daily attendance reports, headcount reports.
- May process weekly payroll and maintain timeclock database
- Documents and investigates safety incidents and participates in client meetings to discuss safety
- Handles worker’s comp claims and documents unemployment
- Develops and maintains rapport with management and supervisors to maintain consistencies in
- Initiates and completes client relationship mapping as needed
- Runs and creates reports to identify workforce challenges, escalates when appropriate and
- Coaches associates on policies that could have legal implications and involves onsite HR and
- Conducts employee performance reviews and assigns and ends associate assignments
- Experience in a customer service role responsible for multi-level client communication
- HR and data management experience
- Demonstrable success managing a team or process
- Familiarity with a heavy process-oriented environment
- Able to lead, organize and build effective and diverse teams
- Must have seasoned critical thinking and problem-solving skills
- Practical experience and comfort with using operational software, Microsoft Office products, and
- Ability to communicate professionally and effectively across all platforms
- Able to listen and respond to information effectively and influence decision makers
Benefits Include:
- Medical, Dental, Vision and 401k
- Generous PTO & Holiday plan
- Contiinuous learning environment
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