We are hiring a Sr. Website Manager to lead a cross-functional team to deliver best-in-class web experiences that introduce Surface commercial products and services to the world. This role will work alongside our client, Microsoft, and will focus on website marketing strategy within a Commercial Center of Excellence. This is a 100% remote role.

Our Sr. Website Manager is accountable for the end-to-end global web experience and will work to source, create, maintain, and optimize best-in-class web experiences for Surface commercial products. They will collaborate closely with business stakeholders, agency partners, and a Content and PM team to drive digital growth and ensure the strategic execution of the site’s mission and vision is successfully achieved.

The ideal candidate is an expert digital marketer with experience running one or more commercial websites. They will be a hard-working flexible team player that can easily collaborate with a large team in constant motion. They must possess strong business acumen, website marketing expertise, and excellent stakeholder communication skills. In addition, they should have a strong project management foundation, be a positive and motivating leader to their team, and have a proven ability to thrive in a fast-paced, deadline-driven, and high-pressure environment.

Responsibilities:

• Manage commercial web experiences, site strategy, and execution.
• Translate, develop, and align marketing goals into web requirements and website goals & objectives that deliver against the overall business strategy.
• Establish specific KPIs and ensure necessary reporting to track, analyze, and report on-site metrics, performance, and customer data to measure effectiveness and optimize results.
• Conduct weekly, monthly, and quarterly business readouts to key stakeholders and leadership to ensure business, experience, and operational goals are being tracked and met as part of the rhythm of the business.
• Develop actionable plans to improve the in-market performance of the site/program continuously. Collaborate with product marketing and engineering to bring the plan to life.
• Work directly with cross-functional agency partner teams across UX strategy, design, SEO, content, development and operations, measurement and learning, experimentation, and localization teams to drive new and optimized web experiences.
• Identify experience gaps to understand customer satisfaction and motivation and develop deep insights into customer needs and behaviors.
• Use customer and market insights to develop hypotheses and create a test-and-learn plan for improving experiences and functionality across the web ecosystem. Optimize in-market experiences to meet customers’ needs and channel KPIs through continual testing and adjusting based on customer feedback.
• Act as web lead, business stakeholder, and customer champion in advocating for web experiences.
• Build and document a web brief that clearly outlines project objectives, scope, research inputs, and plan of action.
• Inform and influence colleagues and cross-functional teams to achieve goals successfully.
• Work closely with partners to ensure content effectively drives intended behaviors.
• Prioritize across web initiatives and requests and determine the best allocation of resources based on the level of effort required to land each priority.
• Ensure customer and business data drives all plans, activities, and decisions.
• Effectively analyzes data to make decisions, define new strategies, and deliver measurable results.
• Manage internal stakeholders to collect content, set prioritization, and manage communications relating to asset collection, priorities, and approvals.
• Steward all new and existing content, ensuring best-in-class assets and compliance from privacy, brand, and accessibility.
• Manage workflow of images and videos, ensuring accessibility compliance and planning.
• Manage website content sourcing and execution, including developing and tracking content plans and deliverables.
• Drive and manage the design, copywriting, development, QA, and review/approval process.
• Troubleshoot content issues and identify, escalate, communicate, and resolve project issues/blockers as appropriate.
• Conduct regular QA (pre- and post-release) of new and updated content on site.
• Apply own knowledge and experiences to improve content quality, delivery timelines, QA processes, and ongoing content management to drive more significant business impact.

Qualifications:

• 7+ years of digital marketing and e-commerce and/or lead generation experience.
• Mastery of business-driven web strategy for multiple audiences.
• Proven experience managing multiple projects simultaneously amid ambiguity and in a highly collaborative organization.
• Excellent written and verbal communication skills with peers and stakeholders across multiple business teams, with an ability to forge partnerships at all levels.
• Demonstrated ability for strategic, outside-the-box thinking to solve problems.
• Experience using Adobe Analytics and Power BI to inform strategies is desired.
• Experience using Demandbase is desired.

Attributes:

• Highly motivated and enthusiastic self-starter that uses data to strengthen the impact of their work.
• Strives for excellence in everything they do.
• Thrives in organizations that constantly adapt and evolve based on customer and business needs.
• Ability to collaborate across multiple teams (product marketing, engineering, design, operations, analytics, etc.) to ensure alignment on business priorities and create and promote the right message through the right vehicles.
• Fosters an inclusive work environment; open to receiving, implementing, and giving productive feedback.
• Work with a "no task is too small" attitude.
• Outcome-oriented, with an emphasis on creating “wow” experiences for customers.
• Ability to gracefully lead and work on multiple projects simultaneously under tight deadline pressure with strong project and time management skills.

Company Mission & Values:

TGD is a creative company that enables brands to connect with our ever-evolving world. We build brand identities and create systems that support those brands. We offer a flexible engagement model across studios, dedicated teams, and embedded experts that removes the traditional barriers between agency and partner. We are grounded in craft and deliver creativity systematically to meet the dynamic requirements of today's physical, digital, and virtual interactions ecosystem.

Benefits:

• The employee is covered for medical, dental, vision, basic life/AD&D, long-term disability, and employee Assistance Programs
• Voluntary benefits include short-term disability plans and medical, dental, and vision coverage for dependents
• Employees can enroll in our company’s 401(k)
• Employees will also receive two weeks of paid vacation leave annually and 11 paid holidays throughout the calendar year

TGD is currently working remotely during the COVID-19 pandemic. Additionally, we are a Washington State-based company. Therefore, this role must reside in Washington state and/or be willing to relocate to the Greater Seattle Area once we return to work or an evolved hybrid model.

We value diversity, equity, and inclusion. Therefore, we seek to find and attract top talent from diverse backgrounds and appreciate unique perspectives and experiences. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, or protected veteran status.