Sr. Technician Data Center Operations Job at KGP Telecommunications, LLC
Overview:
Our customers include telecom service providers, MSO’s, cloud service providers, and utilities. With nearly 50 years of experience, we have the ability to customize solutions to meet our customer’s unique needs. Responsibilities:
The Sr. Technician Data Center Operations (Sr. Data Center Installer) will act as knowledge base and resource to help guide Data Center Technicians with complex system builds and troubleshooting. Act as shift lead to ensure the daily workload is completed. Conduct training for Data Center Technicians to ensure competency in all areas of responsibility within the Data Center and associated software and systems. Interact with Network Engineering teams across the enterprise to ensure projects are delivered as designed. Work with and oversee various hardware vendors for installation services. Rack/stack/patch and ground network switches and servers and provide project coordination. Deploy servers, routers and network equipment in a production data center environment. Prepare, deploy and test fiber and copper cabling for infrastructure builds.
ESSENTIAL DUTIES & RESPONSIBILITIES
Qualifications:
KGPCo Services is an industry leading provider of Network Services solutions in North America. Our experienced workforce of over 2,000 professionals is skilled at planning, consulting, engineering, construction, program management and combined engineering, procurement, and construction (EPC) solutions to meet our customer’s rapidly changing infrastructure needs. We offer the most comprehensive solutions in the industry across ISP, OSP, Wireline, and Wireless.
Our customers include telecom service providers, MSO’s, cloud service providers, and utilities. With nearly 50 years of experience, we have the ability to customize solutions to meet our customer’s unique needs.
SUMMARY
The Sr. Technician Data Center Operations (Sr. Data Center Installer) will act as knowledge base and resource to help guide Data Center Technicians with complex system builds and troubleshooting. Act as shift lead to ensure the daily workload is completed. Conduct training for Data Center Technicians to ensure competency in all areas of responsibility within the Data Center and associated software and systems. Interact with Network Engineering teams across the enterprise to ensure projects are delivered as designed. Work with and oversee various hardware vendors for installation services. Rack/stack/patch and ground network switches and servers and provide project coordination. Deploy servers, routers and network equipment in a production data center environment. Prepare, deploy and test fiber and copper cabling for infrastructure builds.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Operate, monitor, maintain, and respond to abnormal conditions in network systems. Areas include: Ethernet switches, routers, firewalls, TAPS, servers.
- Input maintain and update DC Infrastructure in multiple DCIM and Asset Management software programs
- Tracking and trending operational characteristics. Interact with purchasing, telecom, datacom, and other I.T. personnel to coordinate equipment installation, repairs, and improvements.
- Assist project teams with delivery of complex installations, this will include determining the best location as well as ensure proper redundant connections and documentation.
- Also responsible for other Duties/Projects as assigned by operations management as needed.
Qualifications:
ESSENTIAL DUTIES & RESPONSIBILITIES
- Operate, monitor, maintain, and respond to abnormal conditions in network systems. Areas include: Ethernet switches, routers, firewalls, TAPS, servers.
- Input maintain and update DC Infrastructure in multiple DCIM and Asset Management software programs
- Tracking and trending operational characteristics. Interact with purchasing, telecom, datacom, and other I.T. personnel to coordinate equipment installation, repairs, and improvements.
- Assist project teams with delivery of complex installations, this will include determining the best location as well as ensure proper redundant connections and documentation.
- Also responsible for other Duties/Projects as assigned by operations management as needed.
EDUCATION, EXPERIENCE, and QUALIFICATIONS
- Physically placing, removing, or modifying non-working equipment
- Cable trays and/or racking
- Data Equipment cabinets and frames
- Data Servers, Switches, Routers, Repeaters, Bridges, Gateways, Multiplexers, Transceivers, Firewalls
- Fuse Panels
- Able to manage team members
- Physically routing the cables that supply AC and/or DC power or transmit data in various technical spaces
- Identify, label, and terminate cables that supply AC and/or DC power or transmit data
- Conduct test and document performance characteristics of hardware and software
- Resolve equipment / technical issues
- Review, analyze, and interpret work orders, drawings, records, and manuals
- Perform quality validation on in-process and completed work
- Interact with all members of the organization, Installation, Engineering and Project Management
- Performs other duties as requested by Manager
- High school diploma or equivalent, technical or college degree preferred
- Four years of experience
- Proficient in use of Microsoft programs and applications
- Proficient in use of IOS and/or Android applications
- HP, Cisco and Dell certification
- Must be able to demonstrate valid driver’s license with acceptable driving record. Must be able to provide proof of insurance.
KGPCo is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
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