Position Overview
Convention Data Services (CDS), a Freeman Company, is the trusted partner in the live events industry for conference event registration, business intelligence, and lead management servicing top show organizers worldwide. Headquartered in Bourne, MA (Cape Cod), CDS has been providing customized applications and support services for more than 30 years.
The Senior QA Engineer position is a highly motivated, experienced product and tech enthusiast, helping us to deliver globally-scalable tech solutions to the events industry. Helping ensure our products are battle-tested, reliable, and secure is the goal of the Product QA team at CDS. Working smarter, not harder, by using the leading automation and performance monitoring tools is key in deploying our products, making our team the most efficient they can be.
You’ll be joining a growing team with an established track record of success managing custom-built solutions, integrating with other industry leaders, and bringing new products and services to life. We value diversity of opinion and thought, and put our trust in each other to ensure we succeed as a team. This position will report to the Manager of Quality Assurance.

Key Characteristics
Confirmation of Product Design

• Participate and review the Product Designs and accompanying User Stories to ensure we’re delivering a consistent and intuitive user experience in our products
• Ensure the User Stories correctly represent the Product Design, and are story-pointed accurately to include the QA work required
• Identify dependencies and risks from the design, and define the test strategy for integrated systems

Test Practices & Execution

• Develop, execute, and maintain manual and automated tests for our various tech products
• Research and recommend key automation and performance testing tools, and help with their setup and on-going management
• Perform all aspects of verification - functional, regression, system testing, backend validation and user experience consistency

Ensuring Reliability, Scalability, and Security

• Test and identify flaws and vulnerabilities in our products to ensure we can scale safely with a reliable foundation we can depend on
• Research and help define our best practices in Product Design and Development to limit our risk of compromise and to help train the team
• Research and identify locations where we may have exposed vulnerabilities through our infrastructure, devops, or configuration for our products using modern DevSecOps practices

Developing Trust

• Helping deliver reliable, scalable products is key to building trust among our colleagues, our company, and most importantly, our customers. This is at the heart of what we do best.
• Having open and honest conversations, challenging the status quo, and being able to backup opinions with proven research is how we help lead in the events industy as a valued partner to our clients
• Work well with Product, Development, IT, and Business teams to update and train on best practices

Mentoring

• Review other test engineers’ code and test plans for completeness, correctness, and best practices
• Partner with equal or junior members of the QA team to provide best practices, coaching and guidance in challenges on a regular basis
• Consistently share best practices we've learned, as well as industry best practices, to help contribute to our success as a well-functioning Product QA team

Job Qualifications

• BA/BS degree in Computer Science, IT, Cybersecurity or similar
• 3+ years of experience in development-related field, corporate or consulting environment
• 3+ years QA experience successfully manually testing and validating tech products through the various stages of the product lifecycle (MVP, product/market fit, growth, maintenance, sunset)
• Experience defining QA metrics and visualizations to guide product success
• Experience with agile or lean methodologies, and continuous integration/delivery
• Manual QA testing and at least some experience in QA automation tools:

o. TestRail, Selenium, Cucumber, Appium, or equivalent scripting language and tools

• Experience testing websites and mobile apps and configuring test environments and devices
• Experience with REST API testing and automation is a plus
• Experience with the following is a plus:
• Adobe XD, Figma
• Postman, Swagger
• Atlassian Products – Jira, Confluence
• Microsoft Sharepoint/OneDrive, Teams

Work Environment
Work is performed primarily remotely, with occasional travel to the corporate headquarters on Cape Cod, and to event sites around the country or even internationally. Working times may, although rarely, include irregular hours and on-call status including days, evenings, weekends and holidays.

It Pays to Work Here

We take a holistic approach to compensation at CDS, which includes:

• Competitive Compensation and Profit-Sharing
• Flexible PTO policy
• Retirement Plan Matching
• Generous Parental leave
• Comprehensive health plans
• Training and professional development

At CDS, we strive to build diverse teams that reflect the people we want to engage through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and CDS is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the HR team know.


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