We're Mobilitas, a commercial insurance company created by CSAA Insurance, a AAA Insurer. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what's possible, we use our inventive skills to create new opportunities - we're not chasing the status quo, we're chasing a shared vision. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for a Senior PIP Specialist in our Commercial Lines division!

Your Role:

As a Senior PIP Specialist, you will handle, to conclusion, first-party Personal Injury Protection (PIP) claims, including Medical Pay, for cases that generally have reserves over $30,000. You will handle claims of a more complex nature, including catastrophic, lifetime and litigated claims, as well as claims in multiple states.

Your Work:

• Assigned as owning adjuster when injury exposure is identified for the first party, for files with reserves up to policy limits.

• Handles first-party medical payments and Personal Injury Protection claims.

• Negotiates, settles and resolves claims within authority level.

• Assists in catastrophes as needed.

• Claims may involve additional suffixes such as income continuation and essential services as well as death and funeral benefits for fatality claims.

• Identifies and utilizes case management.

• Investigates to rule out exposures: uninsured/underinsured motorist, subrogation.

• Makes coverage determinations and advises customers as to the proper course of action.

• Handles all levels of litigated and arbitrated cases, up to the most complex.

• Directs defense counsel on suits and arbitrations and represents company at arbitration hearings.

• Presents to committee on coverage issues, reserving and settlement authority.

• Ability to work any shift during operating hours, which may include evenings and/or weekends.

What would make us excited about you?

• Strong decision-making ability.

• Strong customer service orientation.

• Proficient oral and written communication skills and good command of the English language.

• Ability to function in a team environment as well as working independently with strong motivation and goal orientation.

• Ability to successfully complete training courses pertinent to job duties.

• Thorough knowledge of statutory and regulatory requirements.

• Possesses demonstrated technical knowledge and skills reflective of successful progression through job family levels.

• Strong knowledge of insurance coverages (Multi-State).

• Strong analytical, problem-solving, time management and organizational skills.

• Ability to work in a flexible, changing environment.

• Shows respect for differences through excellent communication skills with people from an array of backgrounds.

• Lack of confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. CSAA IG is a place where everyone can grow. So, however you identify and whatever background you bring with you, please apply if you meet most of the requirements (not all) and this is a role that would make you excited to come to work every day.

• 3+ years of claims experience is strongly preferred.

• Ability to obtain and/or maintain multiple Adjuster’s License’s (state-specific) if applicable.

• Bilingual a plus!

• Knowledge of commercial lines of insurance.

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

COMMIT to being there for our customers and employees.

CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at: Benefits

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.

The national average salary range for this position is $67,140.00 - $74,600.00. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full salary range for this position across all the states we hire in is $60,480.00 - $89,400.00. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 8% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Please note we are hiring for this role remote anywhere in the United States with the exception of California, Hawaii and Alaska.

Must have authorization to work indefinitely in the US.

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