At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: Happy Returns , a PayPal business, provides a seamless system of technology, service, and logistics that gives shoppers the frictionless returns they want and retailers the low-cost and efficient service they require. Happy Returns operates a national network of Return Bar® locations staffed by friendly, well-trained Returnista® return specialists located in premier shopping centers, national and regional store networks, independent boutiques, and other convenient spots. Based in Los Angeles, California, this critical HR leadership role will be accountable for leading a team of Site HR Business Partners across Happy Returns’ corporate offices and Hub locations (current locations are Valencia, California; Blandon, Pennsylvania; and Southaven, Mississippi). Through our innovative employee advocacy and DIE&B-led people programs and data-driven strategies, PayPal is committed to having a culture that reflects our core values of Inclusion, Innovation, Collaboration and Wellness. As the leader of the Happy Returns Site HRBP team, you will play an indispensable role in cultivating an environment in which all our employees across our diverse portfolio of locations can contribute and succeed to the best of their abilities.

Job Description:

Reporting to the VP, Employee Advocacy and Site HRBPs, this role will partner closely and have accountability to the Happy Returns’ and PayPal executive leadership team to drive strong business outcomes and employee engagement through the development, implementation, and execution against appropriate people priorities that align to strategic business priorities.

The successful candidate will help shape and skillfully execute on strategic priorities that create, develop, and maintain excellent employee - employer relationships across the Happy Returns business, leading the Happy Returns Site HR Business Partner team to provide interactive, localized partnership with local site leaders, people managers, and employees. You will ensure that the team is pro-actively creating and fostering a positive work environment for all, using observed and data analytical insights to build local strategies, solicit feedback, create, and deliver site or community-based engagement initiatives. The team will collectively coach and develop leaders and individual contributors to continue strengthening manager effectiveness and employee experiences.

The role is accountable for leading programs at scale, from need identification to implementation, considering the unique needs of our internal customers and in close partnership with the HR Centers of Excellence (COEs) and Employment Legal team. You will also be charged with strengthening the capabilities of the Site HRBP team by providing coaching and counsel to further develop their capability and capacity, always striving for a customer-centric outlook. You will mentor the Site HRBPs as they integrate into the broader enterprise.

You will establish a scalable Site HRBP model in the Happy Returns business that is well positioned for future growth and success. You will help create uniform case management programs and enable effective management using data to predict trends and build people strategies.

Responsibilities:

• Direct the functional areas of the Human Resources Site HRBPs including, but not limited to retention, personnel records, employee relations, job evaluation, compensation management, benefits administration, organizational development, workers compensation, safety, training,and special projects

• Analyze trends and metrics to develop solutions, programs and policies
• Work closely with executive leaders and management to advise, counsel, and provide coaching and resolution
• Work closely with management and employees to provide consultation and guidance to improve work relationships, build moral and increase productivity and retention
• Provide guidance to resolve complex employee relations issues, identiy and consult with the PayPal corporate legal and executive teams on matters of legal importance
• Drive improvements to new employee orientation programs to foster positive and aligned attitudes toward company goals and values
• In conjunction with learning and development partners, direct the training, planning, and skill building of executive leaders, managers, employees, and HR team members to prepare them for future growth for the company and career paths
• Serve as first point of escalation for senior stakeholders, communicates business developments and organizational changes to subordinates, and addresses and resolves employee concerns of significant importance
• At all times promote ethical and cultural awareness to the workforce through your own example, training, development, and consultation
• Drive the development, implementation, and compliance of Human Resource and corporate policies and procedures and their dissemination through consistent written and verbal communication
• Prepare reports in conformance with legislated and legal requirements or company needs as required
• Communicate changes in the organization’s personnel policies and procedures and ensure proper compliance is followed
• Report daily, weekly and monthly KPI reporting as determined by the VP, Employee Advocacy and Site HRBPs
• Drive continuous improvement and innovation as it relates to improving processes, addressing performance, creating action plans, and ensure proper training and development of employees
• Actively participate in the interviewing, and hiring processes for key roles
• Ensure adherence to employee attendance and completion of all company development, safety, and compliance training
• Other duties as assigned

Under your leadership your team will:

• Maintain a highly engaging, compliant, and ethical culture, motivating employees, fostering an environment with high levels of teamwork, accountability, communication, and vision to employees at each Happy Returns location
• Identify gaps and prioritize ways to remediate local employee conduct and performance concerns
• Leverage local site stakeholder and employee contributions in creating policies and programs
• Provide ongoing reactive assistance, while constantly innovating and developing new pre-emptive guidance/resources
• Execute current policies to maintain well-functioning, consistent, and fair employee-manager experiences
• Provide HR support and advice to local leadership
• Educate and promote process/program best practices in each location
• In conjunction with learning and development partners, implement effective employee/manager trainings and coaching programs in each location
• Understand stakeholder input to proactively prevent and resolve local issues
• Strategically and collaboratively partner across the Happy Returns and broader PayPal organization to meet evolving needs with innovative solutions
• Be the primary consultative resources for local employee relations, managerial development, and Hub and business-based learnings
• Be the HR experts of the Happy Returns business for PayPal,:enable and empower local communities and help to develop and drive local initiatives
• Recognize, flag, and operationalize effective mitigation strategies to address local concerns, nuances and legal requirements
• Provide a continual and constructive feedback loop to understand and predict the implications of our current/future HR approach and policies
• Pre-emptively resolve local employee relations matters in accordance with PayPal’s corporate values and leadership principles

Core capabilities required:

• Operational excellence, always focused on process efficiency, delivering measurable business and employee value, and achieving size with scale
• Analytical and critical thinking with a metrics-driven approach to solutions and the ability to leverage analytics and insights to create compelling narratives for change to gain sponsorship
• The ability to identify root-cause issues, match people strategies to business strategies, and deliver programs at scale that drive results
• A deep business acumen and the executional know how of building and growing a business across multiple locations through the ongoing development and support of its people
• The ability to synthesize complex situations into a digestible format for the business leaders and their teams
• Team-oriented consensus builder who understands how to achieve buy-in from diverse constituencies, building bridges and designing “win-win” solutions across a matrixed management organization
• Strong interpersonal skills with demonstrated ability to partner and build relationships with executive leadership, key partners, managers and all levels of coworkers and employees
• High degree of resilience and tenacity to drive change
• Strong track record of getting things done through others, informal networks/channels and working across boundaries to break down silos and fully leverage partners throughout the HR delivery model
• Experience leading and supporting broad scale change initiatives that have impact across locations
• The ability to flourish in a rapidly changing organization and operate comfortably with ambiguity and complexity
• High emotional intelligence and ability to thrive in an ambiguous and dynamic environment
• Ability to think innovatively to create the best experience for our customers and our employees

Required skills and experience:

• 10+ years of demonstrated HR leadership experience, leading diverse HR teams working specifically in the warehousing, technology, logistics, industry space, across different locations and geographies
• 15+ employee relations experience in roles of progressively increasing scope and seniority in matrixed, high-growth, organizations
• Extensive and demonstrated experience in enabling the people strategies that allow high growth businesses to scale rapidly, efficiently, and effectively
• Strong knowledge of labor and health and safety laws for both exempt and non-exempt employees
• Experience supporting a unionized workforce
• Extensive and demonstrated strategic HR experience with regular, executive-level, interactions delivering critical corporate objectives and priorities
• A Bachelor’s Degree in Human Resources Management, Business Administration, or equivalent experience is required with a preference for an advanced degree in Human Resources or Business Administration
• SPHR or SHRM-SCP certification is a plus

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.