Senior Customer Service Representative

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Shift: 8:00am-5:00pm

What will you enjoy doing (duties/tasks)

• Provide exceptional customer service to the vendors, manufacturers, global hub staff and customer using the following system tools: HP Open View, Web portal ASN upload, and Inview
• Create and handle service calls, change orders, and work orders
• Assign all service calls, change orders and work orders to the proper parties for handling
• Communicate status updates via email communication
• Follow prescribed work instructions outlining all hub processes

The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.

What you need to succeed (Qualifications, experience, skills, attributes)

• This is a senior level position.
• Proficient with Windows OS, Word, and Excel.
• Excellent interpersonal, communication, and critical thinking skills required.
• High school diploma or equivalent required.
• Generally prefer 3-6 years customer service experience.
• Transportation/logistics/warehouse experience preferred.
• Adaptability in a fast paced environment a must.

Why You’ll Love DB Schenker

Many of our jobs come with great benefits-including healthcare, ways to save for the future, and opportunities for career advancement.

• Earn up to 15 days PTO over the course of your first year
• 10 Paid Holidays
• Full Health Insurance on day one (medical, dental, vision, prescription drugs)
• Career Advancement. We’re strong believers in continual training and development for our people. After all, your success is our success
• Your Safety is important to us, so we will provide protective gear
• Health Advocacy support for you and your family
• Company Paid life insurance
• Company paid Short-Term and Long-Term Disability
• 401(k) option

How to Get Started

You can begin by applying above or visit us at https://dbschenker.com/global/careers

Stay Connected With Us

• Twitter: @DBSchenkerUSA
• LinkedIn: www.linkedin.com/company/dbschenker/
• Facebook: @DBSchenkerAmericas
• Visit our Blog: www.nowthatslogistics.com

DB Schenker is committed to a diverse and inclusive workplace. DB Schenker is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Ocotillo, AZ: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Warehouse: 1 year (Required)
• Customer Service: 1 year (Required)

Work Location: In person

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