Supervisory Responsibilities

Directly supervises employees and/or supervisors; carries out supervisory responsibilities in accordance with the Club’s policies, procedures and applicable laws; responsibilities include but are not limited to: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Major Responsibilities

• Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Delivering events on time, within budget, that meet (and exceed) expectations.
• Setting, communicating and maintaining timelines and priorities on every project.
• Communicating, maintaining and developing client relationships.
• Manage supplier relationships.
• Manage operational and administrative functions to ensure specific projects are delivered efficiently.
• Provide leadership, motivation, direction and support to the Events team.
• Conduct onsite inspections and advance preparations for project events.
• Responsible for all project budgets from start to finish.
• Development, production and delivery of projects from proposal right up to delivery.
• Manage execution of events from inception through wrap up.

Other Duties and Responsibilities

• Assists with coaching and scheduling event staff in cooperation with Food & Beverage staff to ensure they are providing “best in class” service - performing assigned tasks, are in uniform, and serving our Members appropriately and promptly.
• Assists with hiring, training and scheduling of Events staff.
• Ensure proper planning, acquiring (where needed) and setup of furniture/fixtures, equipment, decorations, and any other necessary items for the events.
• Oversee the Floral needs of the department and the Club.
• Source, coordinate and manage outside vendors providing services for our events.
• Organize and manage cleanup and breakdown of the event upon completion.
• Manage food/beverage costs, purchases, and inventory flow for day to day and Events operations.
• Ensure that the event venue is “show ready” and staged for all events.

• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.

• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain privacy of our Members at all time.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer:

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Experience Required

• 10+ years in Special Events, Catering Sales, or Catering Management at a similar property or Club;
• Strong understanding of marketing and promotion techniques.
• Creative, enthusiastic, and passionate about events and event planning; constantly coming up with fresh ideas, strong organization skills and a “leaves nothing to chance” attitude with regard to event planning.

Education Preferred

Bachelor’s Degree in Hospitality, Marketing, Business or similar field

Certificates & Licenses

Valid State Driver’s License

Computer Skills

Intermediate level experience in Microsoft Office Suite; POS System

Language Ability

Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.

Math Ability

Able to perform complex math calculations.

Reasoning Ability

Ability to solve problems and be results driven.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in heat, extreme cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to bend, stoop, kneel, crouch, reach with hands and arms or operate a computer. The employee is frequently required to lift up to 40 pounds. The employee is constantly required to stand, walk, talk and hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle, organize, or lift items. While performing the duties of this job the employee is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned.

Receipt and Acknowledgment

I acknowledge and understand that:

• The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
• Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club.
• I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.