Social Media Coordinator Job at WhiskerCloud
About this role
As a Social Media Coordinator at WhiskerCloud, you'll be a key part of our marketing team. In this remote role, you will be responsible for managing customers' social media accounts and blogs, as well as responding to online reviews on their behalf. Reporting to the Social Media Manager, we are looking for someone with knowledge of the latest social media trends and experience in design, social media scheduling, and CRM programs.
Duties & Responsibilities
- Responsible for managing customers' social media accounts (Facebook/Meta/Instagram and Twitter), including content creation, community management, and performance metrics
- Ensuring social content is informative and appealing while following individual brand guidelines and best practices for each client
- Managing social calendars and communicating any changes to deadlines or content
- Formatting and uploading blog content for Content Plan clients
- Managing the client's online reputation by monitoring and responding to online reviews on behalf of the client
- Monitoring community management by using programs like Sprout Social to engage, educate, and address inquiries
- Assist customers with requests and needs for graphics, copywriting, or videos
- Work closely with the internal marketing team to streamline processes and coordinate the execution of new customer success strategies
- Manage requests/updates/issues for assigned clients via CRM/Hubspot ticketing system
- Analyze social media metrics to identify trends that may impact customer satisfaction
About You
- Passionate about social media and always staying ahead of the next trends
- Excellent knowledge of social media platforms
- The ability to work autonomously, think strategically, and have strong time-management skills
- Strong attention to detail and communication skills
- Advanced troubleshooting, multi-tasking skills, and can remain calm under pressure
- Preferred experience with social media, design, and social media planning
- Proficiency in Canva, HubSpot, and Sprout Social preferred
Benefits & Perks
WhiskerCloud is a remote organization focused on a culture, infrastructure, and ecosystem that supports team members' participation in critical decisions and information sharing, regardless of location. Benefits and perks include:
- Medical coverage for employees and dependents (80-90% covered by employer)
- Employer HSA contribution with HDHP
- 401(k) match up to 3.5%
- Dependent Care Flexible Spending Account (FSA)
- Dental & Vision coverage available
- Basic Life and AD&D Insurance
- Short and Long Term Disability
- 13 Paid Annual Holidays
- Paid Parental Leave
- Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
- $250 Annual Stipend for Learning and Development
About WhiskerCloud
WhiskerCloud is a Newport Beach, CA-based technology company best known for its total package of marketing and technology bundles for veterinary hospitals worldwide. Our company culture is rooted in teamwork, connections, and employee growth.
WhiskerCloud was founded in 2016 in Denver, CO, and has been modernizing the veterinary industry ever since. We offer our customers beautiful, custom websites, mobile-responsive design, email and cloud hosting, analytics, search engine optimization, content creation, advertising, social media, and web security – we're the all-in-one platform that the veterinary industry has needed for a long time.
We are an equal-opportunity employer that celebrates diversity and is committed to creating an inclusive environment. Our recruiting process is rooted in "Who: The A Method of Hiring" and consists of an average 2-week hiring timeline.
Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.
Notice at Collection to Applicants Residing in California
Depending on your location, the California Consumer Privacy Act (CCPA) may regulate how we manage job applicants' data. Our full notice outlining how your data will be processed as part of the application procedure for application locations is available at this link. By submitting your application, you agree to our use and processing of your data as required.
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