Small Business Specialist (Community Programming) Job at Mid-Continent Public Library
Job Title: Small Business Specialist
Branch or Department: Square One
Job Posting Title: Small Business Specialist (Community Programming)
Reports to: Square One Director
FLSA Status: Non-Exempt
Supervises: n/a
Benefits Classification: Full Time
Work Location: Colbern Road Library Center
Job Grade: 7
Hours per Week: 40
Work Schedule: Variable
Hour per year: 40/wk
Age Requirement: Must be at least 18 years of age
Pay: $20.99 per hour
Mid-Continent Public Library’s mission and internal values are reflected everyday through our people. Our vision is to provide customers with the best possible library experience through our commitment to
exceptional customer service.
We uphold intellectual freedom by ensuring the free flow of information and ideas.
We exhibit fairness by recognizing that everyone may not need an identical solution to meet their needs, rather everyone has access to resources to meet their individual needs.
We have integrity
: we work to meet our Library’s mission with honesty and trust. It is both what we do and how we do it.
We are diverse, equitable and inclusive. MCPL believes that a diverse, equitable and inclusive organization creates a more dynamic workplace and puts us in a place to better serve the community.
Position Overview
The Small Business Specialist (Community Programming Emphasis) is responsible for modeling excellent customer service to all staff and customers by providing outreach and training to the business community as well as library staff. This position also works within a team to continuously grow the Square One Small Business program.
Essential Functions
- Community Programming liaison for the Square One Department and MCPL internal & external customers
- Contribute to the development of programming activities, marketing materials and strategies
- Plans, coordinates, and facilitates Square One workshops and other events
- Provides one-on-one digital skills training to customers
- Assists with planning and execution of department-led Library events
- Conducts one-on-one sessions on library and business resources
- Manages presenter paperwork and payments
- Manages the department calendar for Square One programming
- Helps coordinate grant-funded programming
- Coordinates with other departments and branch staff on programming
- Manages statistics and reporting for Square One programming
This position could potentially be the Social Media Liaison:
- Social Media liaison for the Square One Department and MCPL internal & external customers
- Creates and conducts classes/presentations to businesses and community partners on the Library’s business resources internally and externally
- Creates and manages social media content, monthly e-blast and newsletter and videos for the department and resource partners
- Creates digital promotional materials for special library events
- Conducts one-on-one sessions on library and business resources
- Manages scheduling application for Square One workshops
- Works with the Marketing Department to create promotional materials
- Maintains relevant knowledge of social media and software solutions
- Trials and evaluates existing and potential online resources
- Assists staff with business related inquiries from the public
Non-Essential Functions
- Facilitates Square One programs as needed
- Serves as the backup for any of the specialists for the Square One Department
- Represents the Library by attending different business organizations meetings and events
Education and Experience
- High School Diploma/HiSet/GED Completion required
- Some College courses preferred
- Knowledge of social media, community programming, and event planning required
- Demonstrated ability to speak to small and large groups
Required Knowledge, Skills, and Abilities
Job Knowledge
- Intermediate knowledge of best practices and trends on technology and social media platforms
- Demonstrate proficiency researching, analyzing, compiling, and delivering data in a systematic and objective manner to assist customers
- Remains current on industry and library trends for small business and workforce development support
- Possesses the ability to identify, comprehend and apply best practices to support the library's small business and community programming
Technology
- Intermediate knowledge of technology resources
- Demonstrates computer literacy, proficiency in office productivity software and adequate keyboarding skills
- Demonstrates skill in document and content creation, data entry, and manipulation
- Demonstrates ability to learn and subsequently train staff, customers and community members on small business-related topics
- Possess the ability to learn and adapt to new technologies
Communication
- Demonstrates excellent public speaking and presentation skills
- Successfully handles matters of conflict
- Demonstrate the ability to effectively communicate with a diverse population of customers
Leadership
- Exhibits self-motivation with the ability to prioritize, meet deadlines, and manage changing priorities
- Displays dependability and punctuality by reporting to work on time, as scheduled, and prepared to work.
- Demonstrates excellent organizational and planning skills with ability to perform multiple tasks concurrently
All successful team members at MCPL should demonstrate:
- Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
- Ability to work effectively in a team environment.
- Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
- Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.
- Fundamental understanding of how DEI principles impact the workplace and library services.
MVR Requirement
- Possession of a valid driver’s license and a reliable personal vehicle for use in carrying out the duties of this position including transportation of materials and equipment (mileage reimbursed).
Remote Work Classification
- Remote work is not available during normal operations.
Work Conditions
- (Indoor) Works primarily indoors with prolonged periods of sitting at a desk, working on a computer, and must have a reasonable tolerance for dust, mold, scents, allergens, and communicable diseases which enables the employee to handle library materials, work in older buildings and interact with coworkers and the public.
Essential physical abilities to be accomplished with or without reasonable accommodation are:
Frequently (up to 50% of the time):
Standing (up to 1 hour at a time)
Standing (more than 1 hour at a time)
Walking (variable surfaces)
Lifting 40+ pounds
Sitting
Pushing/Pulling 40+ pounds
Bending/Stooping/Kneeling
Reaching above shoulder
Climbing stepstools
Receiving Communication and Instructions (vision, reading, hearing)
Conveying Communication and Instructions (Speaking, writing)
Using computer data entry tools - keyboard, mouse, touchscreen, scanner
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization.
All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring an accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200.
Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information
that is of concern to MCPL, the applicant will be provided an individualized assessment.
The applicant will be given an opportunity to review the background check findings and
present information regarding inaccuracy, mitigating circumstances, and rehabilitation.
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