Senior Site Reliability Engineer

Location: Westford MA / hybrid / remote

Why We Need You – The Mission

Biscom is an enterprise software company located in Westford, MA, focusing on transforming the way companies share information by providing a fast, reliable, and secure document delivery solution. In 1986, Biscom introduced the world’s first network-based computer fax server. Today, the company has evolved from its humble beginnings into a leading secure communication and messaging platform that powers the most complex requirements in industries such as healthcare and financial services, where security and speed matters most. Along with our investor, ParkerGale Capital, we are scaling the company and its offerings to drive our next phase of growth.

Reporting to the Cloud Architect, you will help advise the Engineering team on how to build specific applications and/or features using metrics. Some of these metrics exist today but many of them will be set by this person and the recommendations made. Cross-functional communication will be key as you will be tasked with showing why capacity planning and other monitoring factors are important. Acting as a sounding board on infrastructure approaches/decisions is another large part of the responsibilities.

What You’ll Accomplish - Your Performance Objectives

Objective #1: In your first 30 days:

• Learn as much as you can about the company, team, and product.
• Get familiar with our infrastructure and current initiatives.
• Participate and provide feedback on architecture discussions.

Objective #2: In your first 3 months:

• Automate an application deployment.
• Identify changes for the architecture from the reliability, performance and availability perspectives with a data driven approach.

Objective #3: In your first 6 months:

• Design a production ready CI/CD pipeline.
• Develop metric driven approach to continuously improve our monitoring and scaling capabilities
  
  

Who We’re Looking For - The Personal Competencies That Matter

Collaborative: You have empathy for your colleagues and customers. You demonstrate cross-functional collaboration within the engineering team and seek out opportunities to build relationships with others throughout the company. You understand we are all on the same team working towards the same goals. You enjoy sharing your knowledge with colleagues and can communicate complex technical concepts effectively.

Intellectually Curious: You have a strong level of curiosity and care about learning. You understand that learning is a continuous part of being a Senior Site Reliability Engineer and are always looking for ways to sharpen and/or broaden your skillset.

Flexibility: You understand that priorities and requirements will evolve, and you may have to be flexible in your approach and in your expectations.

Technical Skills: Experience in DevOps methodology and SRE principles. Demonstrated proficiency with AWS (EC2, VPC, IAM). Expertise with Infrastructure-as-Code tools, mainly Terraform. Knowledge of CI/CD concepts and tools like Jenkins as well as metrics and monitoring related tools like Prometheus and OpenTelemetry. Evidence of exposure to architectural patterns of a large, high-scale applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms).

Accountable: A hands-on attitude and a willingness to get things done.

How We Behave—Our Core Values

Biscom is a (all-star) team sport: Work ethic, cooperation and collaboration drive our success over individual contributions, siloed thinking, heroics, or title.

Courage with kindness: We do the right thing even when it’s not easy, we are missing data, convenience or consensus. We hold each other accountable daily. We have difficult conversations timely and out in the open. While debating approaches, we will disagree without being disagreeable, committed to the team decision. While acting courageously, we will treat everyone with kindness and respect.

We don’t play business, we do business together: With customer success as our north star, we rally around pragmatism, incremental continuous delivery, accuracy and ingenuity to create scalable, and cost-effective solutions. Dogma, academic theory, buzzwords or precision will not distract us from running and scaling Biscom because of our collective wisdom, judgment and sense of humor will prevail.