Shipping Supervisor Job at Summit Polymers, Inc.
Job description
SUMMARY
This is an administrative and supervisory position responsible for customer contact work involving coordination, shipping, recording, and updating of customer orders and cancellations. Supervises Customer Service Coordinator(s).
RESPONSIBILITIES AND DUTIES
Under general supervision is responsible for the following major tasks:
- · Records, adjusts, and updates shipping schedules, cum-cards, samples, new orders, shipping volume, and order changes.
- · Advise appropriate personnel of order changes.
- · Maintain contact with customers to assure timely processing of orders, shipments, and changes.
- · Reports customer problems and concerns to appropriate personnel.
- · Reviews and confirms that schedules and shipping dates will meet customer requirements.
- · References all release and blanket orders and ships according to those orders.
- · Refers priority work and complaints to appropriate departments for resolution.
- · Coordinates with sales, inventory control, customer service, and purchasing on upcoming scheduling needs.
- · Responsible for assuring compliance with customer bulletins.
- · Sends ASN’s as required by customers.
- · Responsible for following, developing and maintaining TS16949 procedures.
- · Special projects and assignments as directed.
EDUCATION AND EXPERIENCE
Business or related degree or 2 years experience in Materials or a customer contact position.
SKILLS AND ABILITIES
Possesses the ability to gather and analyze information and make decisions from a limited number of choices.
TRAVEL REQUIREMENTS
The position typically does not require travel
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Overtime
Work Location: One location
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