We are searching for a full-time shift supervisor to join our team. You must be able to open on weekdays (10am-4pm) and work weekends (Sat or Sun, or both). If you CAN'T work these hours DO NOT APPLY. You will automatically get rejected.

Benefits:

• A first-year bonus of up to $2,000 will be awarded to shift leaders who are hired and work for at least one full year.

• Earned paid vacation days

• Employee discounts/free drinks

• Growth opportunities to move up within the company/raises/promotions

As a Gong Cha shift leader, you’ll be a role model at the store for operational standards. You’ll lead each shift, working alongside a team of tea baristas to deliver quality customer service and expertly-crafted products. You’ll be working in an environment where you’ll have the ability to positively influence and guide others, maintain an encouraging team environment, and grow your leadership skills.

Gong Cha is one of the most recognizable bubble tea brands around the world today. Known for quality tea and service, Gong Cha has maintained its reputation against a growing number of competitors. Since its establishment in 2006, Gong Cha has expanded to over 15 countries with 1700+ locations worldwide and growing.

Job Description:

• Must be able to take orders accurately via a point-of-sales system in a courteous manner.

• Must maintain the highest quality for both customer service and drinks.

• Must be able to accurately prepare ingredients and make drinks following the instructions of each individual drink request.

• Prepare the kitchen and ensure ingredients are readily available at all times.

• Ability to work in a fast-paced environment and work on your feet for extended periods of time.

• Direct employees to ensure the flow of operations runs smoothly.

• Maintain inventory, including stocking inventory and managing the daily inventory count.

• Must be able to unload and organize inventory, which will require lifting boxes.

• Maintain a clean work environment, and properly clean and sanitize the store for closing.

• Must be able to read and follow instructions carefully.

• Must be able to communicate efficiently with upper management and coworkers.

• Must be open to learning new things (especially the latest beverage recipes).

Qualifications:

• Must be a team leader able to guide employees while working under pressure.

• Effective verbal communication and interpersonal skills.

• Takes initiative and acts as a role model to others.

• Enjoys working in a team, and can positively influence and motivate others.

• Understands how to create a great customer service experience.

• Available to work flexible hours that may include mornings, evenings, weekends, nights and/or holidays, and be on-call to fill in as required.

• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees.

• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers.

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.

• Meet store operating policies, procedures and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodations

• You must be able to clearly communicate in English. The ability to speak other languages, such as Korean or Chinese, is a plus but not required.

• You must be 18 and over.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
All customers and employees must wear masks. A barrier is installed to separate workers from customers.

Application Question(s):

• Can you open on weekdays 10am-4pm? Can you work 4pm-Closing shifts? Can you work at least 1 weekend day (Saturday, Sunday or both days)?

Experience:

• management/leadership: 1 year (Required)
• retail food: 1 year (Required)

Work Location: In person

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