Job Description

Iona University seeks an SFS Representative who will, under the direction of the Associate Director of Student Financial Services:

• 
  Greet and address inquiries, registration needs and/or payments of students, parents and other visitors to the SFS offices at Iona University, and provides support services for the SFS team.
• Take payments by cash or paper check and posts to students' accounts. This involves determining the amount owed by first analyzing the student account. Identify type of payment such as external scholarships, working with Financial Aid counselors to properly award and post such checks. Reconciliation of payments to posting is done on a daily basis.
• Respond to general student account and financial aid inquiries by retrieving information from various government and other financial institution websites. Help students navigate various websites as they apply for loans and grants, sign up for payment plans or complete entrance or exit interviews etc. Counsel students on account balances and payment options.
• Respond to Call Center logs and SFS emails, as assigned. Responsible for daily upload of FERPA and Title IV waivers from Dynamic Forms to PeopleSoft. Process daily parent loan letters.
• Maintain the online appointment system
• Assist with outreach projects, mailings, office filing and special projects.
• Maintain inventory of supplies and order when needed.
• Address flow of students to the appropriate SFS personnel.
• Participate in recruitment and retention functions (new student orientations, registration nights, Admitted Student days, Open house, Move-In Day etc). This includes weekend and evening events.

Required Experience

• Associate's degree required; bachelor's degree preferred
• One to two years customer service experience, preferably in a higher education environment
• Friendly and helpful attitude
• Ability to work with a diverse group of students and parents
• Ability to work independently and with a team
• Attention to detail
• Facility with numbers
• Knowledge of Word, Excel

Job Location

New Rochelle, New York, United States

Position Type

Full-Time/Regular

About Iona University/EEO language

Founded in 1940, Iona University is a master's-granting private, Catholic, coeducational institution of learning in the tradition of the Edmund Rice Christian Brothers. Iona's 45-acre New Rochelle campus and 28-acre Bronxville campus are just 20 miles north of Midtown Manhattan. With a total enrollment of nearly 4,000 students and an alumni base of over 50,000 around the world, Iona is a diverse community of learners and scholars dedicated to academic excellence and the values of justice, peace and service. Iona is highly accredited, offering undergraduate degrees in liberal arts, science, and business administration, as well as Master of Arts, Master of Science and Master of Business Administration degrees and numerous advanced certificate programs. Iona’s LaPenta School of Business is accredited by AACSB International, a prestigious recognition awarded to just five percent of business schools worldwide. The Princeton Review recognized Iona’s on-campus MBA program as a “Best Business School for 2021.” Iona University also recently launched a new, fully online MBA program for even greater flexibility. In July 2021, Iona University and NewYork-Presbyterian announced the establishment of the NewYork-Presbyterian Iona School of Health Sciences, to be principally located on the University’s new campus in Bronxville, N.Y. Supported by a $20 million gift from NewYork-Presbyterian, the NewYork-Presbyterian Iona School of Health Sciences offers a new vision for collaborative health care education, modern workforce development, and community care. On July 1, 2022, Iona officially changed its status from College to University, reflecting the growth of its academic programs and the prestige of an Iona education.

Iona University values and celebrates diversity and is committed to providing a welcoming and inclusive environment for all of our employees including staff & administrative employees, faculty and student workers. We do not discriminate on the basis of race, ethnicity, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, partnership status, disability, military or veteran status, alienage, citizenship, status as a victim of domestic violence/stalking/sex offenses, unemployment status, or other legally prohibited basis under federal and state law, or local ordinance. As an equal opportunity employer, Iona University encourages applications from qualified candidates who reflect the wider world in which we live, in particular historically underrepresented groups.