We are hiring for a
ServiceNow Business Analyst for a security services company. If you are ready to create an impact in a collaborative and fast-paced environment, this could be a great opportunity for you!
Responsibilities
Required Qualifications
STAND 8 is a global leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world!
Responsibilities
- Plan, schedule and facilitate working sessions to collect, clarify, analyze, and translate business requirements into user stories.
- Document detailed user stories and epics with acceptance criteria in collaboration with client team.
- Implementation, administration, and support of the ServiceNow platform.
- Perform testing on each story and identify defects before the update sets are deployed for UAT.
- Coordinate UAT Defects and drive development Team to close the defects asap and suggestions.
- Identify system flitches and provide best practices and suggestions based on Test.
- Develop training documentation and materials.
- Deliver training to key stakeholder and end users.
- Analyzes increasingly complex system specification of existing programs to determine requirements.
- Analyzes designs, codes, debugs, integrations, and tests increasingly complex software applications solutions for systems.
- Communicates effectively with internal stakeholders and management.
Required Qualifications
- 3+ years of consulting experience in ServiceNow
- 2+ years’ experience in ITSM Development
- 2+ Years of hands-on (functional) experience with ServiceNow.
- An understanding of SDLC approaches and methodologies (e.g., Agile Scrum, Waterfall, etc.)
- Good written and verbal communication skills.
- Experience designing, developing, and leading ServiceNow Application Engineer and custom and scoped application development initiatives.
- Outstanding attention to detail and ability to organize information.
- Experienced in implementation of ITSM solution using industry best practices.
- Applied experience in the design and deployment of these ITIL areas: Incident Management, Problem management and Change Management.
- Experience delivering training both in Train-the-trainer and end user scenarios
- ITIL Foundation (v3) certification
- Preferred ServiceNow CSA Certification.
The US base range for this contract position is $35-$55/hour + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
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