Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

This engineer will have primary responsibility into ServiceNow development and the deliverables of our clients.

Primary Responsibilities:

• 
  Collaborate with stakeholders and colleagues to automate business processes through requirement gatherings, development, UATs, deployment and implementation of code releases
• 
  Lead team activities as required, including those which are part of the Agile process such as scrum meetings
• 
  Transform functional requirements into detailed technical designs that translate to actionable development tasks in order to write effective acceptance criteria for stories
• 
  Provide technical guidance to less experienced staff
• 
  Perform day to day ServiceNow administrative duties, including user provisioning, access provisioning, and monitoring health, usage, and overall compliance of the application
• 
  Respond to production problems and implement immediate resolution efforts across technology areas.
• 
  Coordinate and perform platform maintenance and version updates in partnership with vendors and colleagues, as require
• 
  Work with IT teams to develop and maintain integrations between ServiceNow applications and external business applications
• 
  Create and update documentation in support of development efforts
• 
  Conduct research on new development opportunities, methodologies and technologies that could solve business or technological needs or issues
• 
  Develop and present ServiceNow options and products that solve business or technological needs or issues to stakeholders and end users
• 
  Create and maintain system design and operations documentation
• 
  Collaborate on a ServiceNow-centric roadmap for the enterprise
• 
  Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
• 
  Will work with core ITSM modules:
  • 
    Service Catalog Management
  • 
    Incident Management
  • 
    Change Management
  • 
    Release/SDLC
  • 
    Problem Management
  • 
    Request Management
  • 
    Knowledge Management
  • 
    Asset Management
  • 
    Discovery and CMDB
  • 
    Self-Service Portal
  • 
    Reporting
  • 
    SLAs

***ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION***

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 
  1+ years of work experience in ITSM modules (Incident, Problem, Change, CMDB & Asset)
• 
  1+ years of ServiceNow experience

Preferred Qualification:

• 
  ServiceNow System Administrator Certified

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

Colorado, Connecticut, Nevada, or New York City Residents Only: The salary range for Colorado residents is $66,100 to $118,300. The salary range for Connecticut/Nevada/New York City residents is $72,800 to $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

• 
  All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.