Hiring a Service Writer at our brand new Jerome location! Clean slate opportunity, help us grow! We are open to various backgrounds - if you are great with computers (Excel, Word, learning new systems), customer service, love to learn new things and understand big picture, AND - can handle multi-tasking and frequent interruptions, then we definitely want to hear from you!

We, at Farm Equipment USA, are a High-Performance Leadership Team. Our integrity, teamwork, and trust guide us in our day-to-day business. Our word is our bond.

Our Inquiry

How do we help the American Farmer succeed?

Summary:

As service writer, you will work in conjunction with the service manager and are accountable for the future, wellbeing, and integrity of the service department. You are responsible for communication with other departments, vendors and the first and final contact with the customer. You are responsible for ensuring that the billing, whether directly to the customer, warranty or internal, is accurate, complete, and done in a timely manner.

Responsibilities:

· Answering all incoming calls for the service department. You are responsible for ensuring quality customer service and being our “Farm Equipment USA Charter”, leaving each customer with a quality experience.

· Creating service calls for the shop and the field.

· Prioritizing the scheduling of the techs and the trucking team based on customer need/priority.

· Warranty claims process – billing warranty claims to vendors and ensuring payment is received.

· Communicating between departments – You will work with the service manager, the parts department, and the sales team to make sure that work is flowing and nothing is being dropped that would delay work on customer equipment or leave the customer with a bad experience.

· Department profitability and revenue – working with the service manager to ensure we meet the P&L and agreed upon targets.

Requirements:

• Must have computer experience, with Windows 11 Pro and Windows Office 365 suite.
• Must have strong written and verbal communication skills.
• Must possess critical problem solving and decision-making ability.
• Must have ability to work with minimal supervision and frequent interruptions.
• Must be detail oriented and able to shift focus with changing priorities.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• What are you looking for compensation wise?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Microsoft Excel: 2 years (Preferred)
• Microsoft Word: 2 years (Preferred)
• Service or Warranty: 2 years (Preferred)

Work Location: In person

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