Service Writer/Advisor (FT) Job at ThermoKing.com Chesapeake - Elkridge
Thermo King Chesapeake has an immediate opening for
Service Coordinator at our
Elkridge facility. We are looking for experienced Service Coordinators or Service Writers to join our team and be a part of a growing business. Strong technical/mechanical background is helpful and excellent customer service skills are a must! Position is responsible for customer communication and interaction, technician coordination, and billing administration. We are looking for someone enthusiastic about teamwork and growing the business as well as themselves.
The position is full-time with benefits. Overtime is available, especially during the summer months. Salary based on experience. Compensation will be competitive for the right person! Healthcare, 401k, Dental, Vacation offered to all full time employees.
Duties & Responsibilities:
- Answer incoming Service Calls from customers and provide customer-friendly communication on scheduling and billing.
- Keep scheduling records up to the minute and provide updates when necessary to customers and management.
- Positive interface with service techs, leadership team, parts department, drivers, vendors, and customers.
- Keep paperwork updated and organized.
- Dispatch techs and assign work as necessary to provide optimum operating efficiency and customer service.
- Keep customer equipment in lot organized and recorded up to minute for service preparedness.
- Communicate effectively with customers and manage customer interactions to ensure customer satisfaction.
- Answer customer technical questions when applicable or assign them to the proper personnel.
- Maintain a high standard of the organization.
- Perform various other duties as assigned by the supervisor.
- Able to abide by and enforce the policies and procedures of Thermo King Sales & Service.
Required Skills:
- High School Diploma or equivalent (Technical degree or certification a plus).
- Experience in Service writing/coordinating.
- Ability to work with several computer-based programs including Microsoft office and Google Docs.
- Ability to learn and be proficient in using the company’s business system program.
- Use computers for web-based training.
- Must be physically able to lift and work with no restrictions.
- Solid written & communication skills.
- Reliable.
- Must have a clean driving record, and pass a drug screening before employment.
- Ability to drive Class B trucks on our lot to keep equipment organized. Class A is a plus.
- Ability to work as a team and independently while displaying a professional and confident relationship with the customer.
We offer the following to all of our full-time employees:
- Medical, Dental, Vision.
- 401K Plan with Company Contributions.
- Paid vacation.
- Growth opportunities.
- Long-term job security.
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