Service Writer/Advisor Job at Lake Powell Ford
Lake Powell Ford Page, AZ 86040
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepare repair orders (RO), obtaining approval signatures and entering RO into the service database system. Communicate additional repair and service needs to the customer based on vehicle inspection. Administer the manufacturer warranty for qualifying vehicle repairs. Keeping customers informed of service specials, completion times and service expenses.
Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled.
Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.
Job Type: Full-time
Pay: $16.79 - $18.09 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Day range:
- Monday to Friday
Shift:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Page, AZ 86040: Reliably commute or planning to relocate before starting work (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
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