Summary:

Service Technicians will perform scheduled service, repair, modifications and total field support for commercial farming equipment, maintaining customer relations and supporting the work of the other departments in the dealership.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Repair and maintain Balers (Round and Square), Self-Propelled Wind Rowers, Diesel Engines, Disc Mowers and Planters, and other related agricultural vehicles and equipment
• Will diagnose engine problems and repair or overhaul engines or other related mechanical or structural parts for a variety of equipment types
• Will clearly explain to the customer's satisfaction (if called upon) the diagnosis and repair of the machine in question
• Will respond promptly to customer needs and may assist or manage difficult customer situations
• Will continually seek both technical and product training when available
• Must be able to demonstrate accuracy and thoroughness, improve and promote quality, and monitor own work to ensure quality
• Must observe all safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly
• Shall continually seek both technical, product training and study/review all relevant product repair updates
• Will maintain a clean and orderly shop and work shop area, collecting and disposing of trash as necessary. This includes inspection, cleaning and maintenance of all equipment used.
• Report any faulty equipment or hazards to the Shop Foreman or Service Manager. Communicate daily/weekly with supervisor the repair trends, comebacks and service problems
• Treat management and other employees with respect and contribute to building a positive team spirit
• Follow instructions and promptly respond to management direction
• Work with integrity, always upholding the company's values
• Perform related responsibilities/accountability as required or directed

EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS AND OTHER REQUIREMENTS

• Prefer High School Diploma/GED, Associates or higher degree
• Proven experience with advanced electronics, diesel engines, and/or hydraulics
• Strong oral and written communications
• Proven ability to establish and maintain positive working relationships with co-workers, vendors and customers
• Ability to professionally manage difficult customer situations
• Ability to manage the completion of work orders in a timely manner
• Must be able to travel to customer sites 50% of the work time
• Must be able to work overtime
• Must furnish own set of tools

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel and reach with hands and arms. The position is very active and requires standing, walking, bending, knelling, stooping, crouching, crawling and climbing all day. The employee must frequently move items by lifting, pushing and/or pulling that are over 70 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Position type/Expected hours of work