Inviting All Service Support Analyst IT For an excellent Job Opportunity in the State of North Carolina. MUST BE AVAILABLE FOR AN IMMEDIATE START DATE!

POSITION: Service Support Analyst IT

LOCATION: State of North Carolina (WTCC Campus, Raleigh, NC)

CONTRACT LENGTH: Short Term (2+ Months)

Payrate- $30/hr on 1099 (Nights)

Work Arrangement: Onsite (WTCC Campus, Raleigh, NC)

JOB DESCRIPTION:

This position is responsible for troubleshooting, maintaining, and provisioning of Wake Technical Community College end user devices and applications, collaborating with Level III contractor and Wake Tech CC ITS personnel in developing new processes and procedures.

Responsibilities and Duties (*Essential Functions)

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. *Has experience installing and deploying end users' devices and supported software applications. *Tests/Reviews Operating Systems before they are deployed to the campus devices *Performs quality assurance testing for processes, procedures or equipment and adjusts quality assurance processes to improve effectiveness *Provides critical input in developing and maintaining QA procedures *Responds to emergency situations as needed to identify, assess, and mitigate critical operational issues *Responsible for creating and maintaining accurate technical and user documentation and articles in a common knowledgebase containing facts, rules, and mitigation strategies in resolving technical IT-related issues *Analyzes security threats posed by various software packages *Provides analysis of process effectiveness and contributes ideas to process development *Collaborates with ITS personnel to resolve issues, fulfill requests, complete projects, and develop and maintain documentation *Conducts research to stay up to date on knowledge of software installation and management, provide feedback to ITS management.

Minimum Requirements -

Associate degree in an IT related discipline -One year experience in support of end user devices and software applications including installing, troubleshooting, and configuring. -Ability to push, pull, lift, and carry up to 50 pounds -Valid Driver's license and approval required by the College’s liability insurance carrier

Preferences

Bachelor’s degree in an IT related discipline Experience utilizing MECM Experience utilizing Intune Experience utilizing Faronics Deep Freeze ITIL Foundation certification

Job Type: Contract

Pay: $27.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift

Education:

• Associate (Required)

Experience:

• utilizing MECM: 1 year (Required)
• utilizing Intune: 1 year (Required)
• Foundation certification: 1 year (Required)

Work Location: On the road

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