About Facilities Management
Facilities Management is an exceptionally talented team built from a diverse group of individuals who are passionate about providing the highest levels of quality craftsmanship, customer service, and teamwork through sustainable practices and who take pride in supporting the mission of the University and Facilities Management “We Care” principle values.

Position Purpose
Serve as a member of the Service Response Center (SRC) by fielding requests with a high priority on work order management, diagnosing complaints and providing redress/recourse through resolution methodologies; by monitoring building automation systems; by monitoring, management and communication, custom reporting, customer communication and coordination; by acting as a conduit/resource providing collaboration/support between Operations and other offices and units throughout the organization of Facilities Management. Serve as the immediate secondary contact for all offices and divisions throughout the Facilities Management organization by phone and email.

This position is considered essential. Personnel may be required to respond to campus emergencies both during and off shift.

Job Qualifications and Competencies

• Bachelor’s Degree, or Associate Degree and three years of experience, or the equivalent combination of education and experience
• Customer Service Certification a plus
• Minimum of three years’ experience in a similar position and or environment required
• Experience with proven proficiency levels in Building Automation Systems preferred
• Experience working independently or with limited supervision required
• Excellent communication skills
• Customer-focused, customer service oriented
• High level of interpersonal skills, including the ability to act professionally and cordially with customers and co-workers is required.
• Ability to multi-task and prioritize workload
• Excellent organization/time management skills
• Solid judgment
• Good problem solving skills
• Approachable/Cooperative
• Very high level of proficiency with common software such as Microsoft and Google platforms, Excel, File Maker, Access and CMMS, along with work order systems
• General knowledge of trade disciplines, terminology, building systems & equipment
• Initiative and ability to work independently and as a member of a team
• Willingness and ability to support a diverse and inclusive environment

Additional physical demands and working conditions:

• This position is classified as essential on-site
• Employees in this position are required to be included in a rotation to provide multi-shift coverage in the event of absences of other Service Response Coordinators with an emphasis on 2nd and 3rd shift coverage.

All offers of employment are contingent upon successful completion of a background check and pre-employment screenings.

In order to maintain 90% or greater universal vaccination rates on campus, all newly hired employees at Brown University must receive the final dose of the COVID-19 vaccine before they begin work, unless they are approved for a medical or religious exemption. For more information, please visit the Healthy Brown site.

Schedule:
1st shift: 8:00am-4:00pm
Saturday-Wednesday
Thursdays & Fridays off

Job Type: Full-time

Pay: $25.40 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Providence, RI 02912: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Work Location: In person

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