Job description

Pomeroy is currently recruiting for a Service Desk Technician to work with our growing client located in Las Vegas, NV. This is a remote opportunity for someone in the Las Vegas, NV area due to local training. The main responsibility of this position is to respond to end-users inquiries regarding technology issues in a service desk environment.

Job Responsibilities:

• Includes incident recognition, research, isolation and follow-up steps for first and second tier issues.
• Provide IT-related employee communications to the company or affiliates. Provide training/presentations to end-users on a regular basis on various aspects of technology and its application in the company. Recommend systems modifications to reduce user problem
• Provide documentation and create knowledgebase article
• Consult with other information technology personnel to coordinate activities related to testing and implementing new technology. Be a key participant in user testing, implementing, document creation and communication for information technology department and the end-user.

Qualifications -

• Knowledge of M365, Teams, SharePoint, OneDrive, Client/server, network, mainframe and applications environment.
• Demonstrated aptitude in incident recognition and troubleshooting
• Strong customer verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to prioritize and handle multiple tasks and projects concurrently.

For over 35 years, Pomeroy has enabled technology that enhances and empowers people in the workplace.

Today we partner with our clients to help them transform from a “one size fits all” delivery model to a personalized human experience that is a competitive differentiator and the key to delivering digital transformation and better business outcomes.

It’s all about delivering an exceptional experience, one that is simple, intuitive and secure – anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, rather it’s the place where a person can work at any given time with full capacity to do their job productively and effectively.

We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do.

We provide managed IT services to support our clients from our locations throughout North America, Latin America and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive and responsive.

Our field engineers support more than 50,000 sites across North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers and other peripherals.

Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services.1

And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700+ clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500.

“The Pomeroy Way” is our guiding principle. It’s a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be viewed as an organization. It defines our company and our culture as the place to be, the place to stay and the place to grow.

Job Type: Full-time

Pay: From $26.00 per hour

Benefits:

• 401(k)

Work Location: Remote

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