Are you looking to work for an established and growing company, that will provide you with a great work-life balance, competitive salary, Monday to Friday schedule, and potential for advancement? Are you a team focused, results-driven, individual who has a positive attitude, and passion for hard work? Then Crown is looking for you!

Who We Are

Crown Uniform & Linen Service was founded as a family business in 1914 and has been a leading provider of uniform and linen services in New England for over 108 years!!! We have remained a family-owned uniform and linen supplier and are committed to building long lasting customer relationships. We pride ourselves on our quality and providing efficient and cost-effective solutions with a personal touch. A career at Crown Uniform & Linen Service is not just another job. We know that our success is a direct result of strong teamwork, and we are dedicated to building long term relationships with our employees. If you would like to be part of a winning team that values your contributions, invests in your future, and depends on you for our future success then Apply Today!

We are looking for a Service Coordinator to join our Brockton Service Team. Our Service Coordinator position is a fast paced, key office support position that's crucial to our daily operations and part of a growing team.

WHAT YOU'LL BE DOING

• Handle customer questions and requests for service while obtaining, communicating and coordinating customer and company information
• Verify customer orders, handle inquiries and/or complaints and relay pertinent information to internal stakeholders
• Communicates with District Manager daily with any questions or concerns found when checking-in routes or reviewing invoices
• Continuously monitors branch customers in Crown's CRM system (Alliant) and makes recommendations for improvement
• Coordinates the delivery of daily specials based in phone logs and priority
• Responsible for answering the phone as well as the monitoring and maintaining of all branch phone logs
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer and document interactions
• Dispatch escalated calls to the appropriate Manager or Route Service Representative
• Responsible for reviewing of invoices and determining whether or not to cease deliveries due to non-payment
• Other A/R responsibilities as assigned by the District Manager within the branch
• Responsible for the cost control and special deliveries as needed
• Use automated information systems to analyze the customer's situation
• Daily check-in of Route Service Representatives, Service Manager, and Route Specialists
• Audit routes as needed and required
• Assist in branch price increases as assigned by District Manager
• Special projects as assigned by the District Manager

WHAT'S IN IT FOR YOU

• Competitive salary - up to $22 per hour, depending on experience
• Monday - Friday schedule (no nights or weekends)
• Generous PTO package, including paid holidays
• Industry-leading benefits package (health, dental, vision, LTD, life insurance, hospital and accident indemnity).
• 401k Plan with a company match
• We are a growing company, offering significant avenues for personal development, growth, and continuing career progression.

WHAT WE'RE LOOKING FOR

• Excellent customer service, interpersonal and organizational skills
• Attention to detail and accuracy are critical to this role
• Effective oral and written communication skills
• Excellent computer skills, including Microsoft Office
• Able to work with deadlines in a fast paced and changing work environment
• Must be able to gather and analyze information skillfully
• Excellent team working skills
• High school diploma and some college preferred (or equivalent)
• 5+ years of customer service experience
• 3+ years of administrative experience

NEXT STEPS

If you are interested in applying, please complete the following steps:

• Submit a resume with accurate contact information
• Answer our preliminary questions

Crown is an equal opportunity employer.