This position is located in Negaunee, MI

Employees must be able to work around our retail hours of 9am-6pm Tuesday thru Friday and 9a-4pm Saturdays.

Are you outgoing and self-motivated?
Do power sports EXCITE you and you ENJOY engaging with people?
Are you EXCELLENT at written and verbal communication?
Is being ORGANIZED highly important to you?

If you can answer YES to the above then this job may be for you!

RIDE NORTH Marquette is searching for an additional Service Advisor / Writer - who possesses EXCELLENT customer service and communication skills, who can be the face of our service department and ensure our customers' needs are filled!

Qualifications: must good with people, organized, and can think on their feet!
Industry experience preferred but not required. As a Service Advisor / Writer, you must able to have the ability to translate customers' non-technical descriptions and relate them in a comprehensive and thorough report to the Service Repair Technician.

Service Advisor / Writer Responsibilities include but is not limited to:

• Developing strong customer relationships through the successful management of products and service delivery.
• Maintaining computerized customer profile information.
• Monitoring customer records to check for regular scheduled servicing and future remedial work and calling the customer to arrange appointments.
• Developing cost and time estimates, logging needed parts and the time needed for repairs, and scheduling the most appropriate Service Technician.
• Conveying all necessary information regarding costs, parts, work, and Technicians to the customers and management.
• Tracking repair statuses and contacting customers in the case of additional work to relay the details and extra costs.
• Checking or processing warranties and insurance.

This is an OPPORTUNITY to secure an EXCELLENT and REWARDING CAREER with a very busy, REPUTABLE, FAMILY OWNED establishment.

Closed Sundays and Mondays! Family-friendly work hours.

Salary starting from $15.00 per hour plus weekly commission opportunities.

Benefits with all Full Time Employment positions. Paid Time Off. 50% medical contribution after 90 days, 100% contribution towards 401k retirement after one year. Employee discount on products and services.

This is NOT a summer / seasonal position. Applicants must be pursuing year-round, full-time and long term employment.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Application Question(s):

• Please comment on your powersports or other small engine familiarity, whether it is recreational use or professional experiences.
• Are our retail hours highly desirable to you and are you looking for long-term (2+ year) employment?

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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