Service Advisor / Boats

Charlotte Ski Boats is a fast-growing Multi Line dealership located in Mooresville, NC on beautiful Lake Norman. We sell and service Tige and ATX Boats, Formula, and Tahoe Pontoons as well as Mercury and Suzuki Outboards. We focus on sales, service, parts, and brokerage.

We are looking for people who can work independently and also as part of a team, take pride in doing a quality job, are willing to work hard and pay close attention to detail. We are looking for an experienced individual with the goals to grow and manage a department and team.

If you like being outside and on the water, love being on and around boats and have a can-do approach to your work, this is the job for you!

Charlotte Ski Boats is looking for a Service Advisor to run the day to day Service customer communications, record keeping, billing and technician dispatch functions. This person must be friendly, outgoing, and organized and be able to keep our customers delighted. Maintaining a high level of customer communication and satisfaction is critical to the success of this position. Previous experience in a customer service role is recommended. We need someone that has excellent interpersonal skills, training capabilities, enjoys a challenge and will do what it takes to get the job done. If this sounds like you, we would be glad to talk with you on this position.

Service Advisor Position Responsibilities:

SERVICE PROCESSES: Effectively facilitate the company service process by following the established procedures in ways that meet or exceed customer and company expectations

1)Accurately transfer customer service needs to the work order by professionally greeting, listening to and communicating with the customer in a ways that builds their comfort and confidence.

2)Understand and follow the established repair order process through to its satisfactory and timely completion, including effective scheduling.

3)Effectively keep customers informed and updated on the repair status of their unit.

4)Verify that quality control is done and arrange for delivery back to the customer.

5)Stay current on product information such as recalls, service bulletins and warranty guidelines.

SERVICE SALES: Optimize service profitability to help sustain and strengthen the dealership.

1)Accurately estimate and document all charges on the repair order.

2)Close and finish all repair orders in a timely manner.

3)Obtain warranty and all other required authorizations in a timely manner.

4) Meet or exceed individual service sales goals by selling additional service/maintenance, parts and accessories.

Knowledge, Skills, Abilities

To perform the job successfully, an individual should demonstrate the following competencies:

• Administration and Management: Knowledge of business, management and sales principles, customer service, and coordination of people and resources.
• Communication: Able to interact professionally with colleagues, clients, and company personnel. Able to clearly and effectively communicate information both orally and in writing. Able to communicate both orally and in writing with customers, many of whom are high net-worth individuals.
• Mechanical: Able to understand the basic mechanical and electrical systems on watercraft and communicate issues to employees and customers.
• Conflict management skills
• Problem solving abilities

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Education/Experience: High school diploma required. Bachelor’s degree preferred. Minimum of 1 year sales or customer service.
• Computer Skills: Microsoft Office experience required. Experience with CDK LightSpeed is a plus
• Characteristics: Humility and willingness to learn, grit and determination to succeed, self-motivated, ability to build and maintain relationships, exhibit intelligence, integrity, and an optimistic outlook

Ultimately, you should be able to contribute to creating and maintaining excellent customer relationships and ensuring smooth team operations.

Work Schedule

In-season schedule Tues-Sat 7:30am-5:30pm

Flex schedule available after 90 days which includes early days as well as planned Saturdays off!

Benefits

• Health Insurance
• Paid Vacation
• Paid Time Off
• Flex Schedule
• 401K Match
• Industry specific schooling
• Great work environment

• Progressive career path
• Company Boat Use Program
• Active team building events quarterly

Annual Pay Range Opportunity

$50,000.00 - $80,000.00

Hourly + Commission

+ Annual Bonus Opportunity

*Performance Based Pay Plan

Job Type: Full-time

*Opportunity to advance within our growing organization

Charlotte Ski Boats is a company that values our employees and offers a fun and challenging work-space. For more information on Charlotte Ski Boats, visit our website at www.charlotteskiboats.com

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• Team-oriented -- cooperative and collaborative

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location

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